Senior Business Operations Program Manager

About the job

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring.

WHOOP is hiring a Senior Business Operations Program Manager to join the Business Operations team within our broader Operations organization. This role sits at the intersection of operational strategy and program management, leading high-priority cross functional workstreams initiatives from planning through to execution. You will partner closely with stakeholders across Supply Chain, Manufacturing, Hardware, Quality, Membership Services, and Business Systems to solve operational challenges and deliver measurable business impact. This role is ideal for someone who thrives in fast-paced environments, brings structure to ambiguity, and is motivated by delivering high-quality execution.

Example initiatives include: Developing operational strategies for new product launches, enabling international market expansion, evaluating new business models and their operational implications, and building scalable processes to support organizational growth

RESPONSIBILITIES

• Lead strategic operational initiatives from problem definition through execution, developing recommendations, aligning stakeholders, and driving measurable outcomes.

• Partner with stakeholders across Supply Chain, Manufacturing, Hardware, Quality, Membership Services, and Business Systems to coordinate initiative execution and improve operational performance.

• Build and maintain project plans, operating cadences, status reporting, and documentation that enable teams to execute effectively.

• Structure ambiguous business problems, analyze data, and evaluate strategic trade-offs to develop actionable recommendations and scalable operational solutions

• Identify execution risks early, develop mitigation plans, and independently drive issues to resolution with minimal guidance.

QUALIFICATIONS

• 5+ years of experience in business operations, strategic program management, management consulting, or operational strategy, ideally within a high-growth technology or consumer electronics company.

• Experience supporting manufacturing or consumer electronics operations is preferred.

• Proficient in Excel/Google Sheets, Google Slides, Slack, Smartsheets, and other similar project management tools.

• Proven ability to independently own and deliver complex projects or workstreams from planning through execution with strong attention to detail.

• Demonstrated success managing multiple cross- functional priorities simultaneously while maintaining high-quality execution in a fast-paced environment.

• Demonstrated ability to independently structure ambiguous problems, develop data-driven recommendations, and translate strategic decisions into actionable cross-functional plans.

• Excellent organizational and project management skills, with a proactive approach to identifying risks, communicating progress, and driving accountability.

• Effective communicator who collaborates well across functions and builds trusted working relationships through reliability, ownership, and follow-through.

• High degree of ownership, adaptability, and urgency—ready to roll up your sleeves and make things happen

• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility

The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.

At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $115,000 - $150,000 Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.