Account Manager, Platforms (US)

About the job

MISSION

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

ROLE

You own platform and marketplace customers after the sale. You keep them on Whop, grow their volume, and get them onto more of the product stack.

This is a highly entrepreneurial role with a lot of freedom. You own the book and your number.

WHAT YOU’LL DO

• Manage a book of platform and marketplace customers

• Own retention and expansion. NRR is your number.

• Get your accounts to adopt payments, ads, treasury, cards, and new product offerings

• Work with FDE on integrations and product gaps for your accounts

• Fix problems yourself instead of handing them to support

WHAT WE’RE LOOKING FOR

• Ex-founder or operator background in platforms, marketplaces, or internet businesses

• Top performing AM / CSM who owned retention and expansion for high-touch accounts

• Experience working with technical customers and their product or eng teams

• Comfortable talking to founders and product / eng leads

COMPENSATION / PERKS

• Best in class base + OTE with competitive equity

• Location: In-person NYC / Brooklyn, 5 days in office

• Equinox membership

• Lunch & dinner M–F

• Rent stipend within 0.5 mile of the office

• Citi Bike

• Ubers home after 10pm

• Unlimited PTO + health / vision / dental

• Latest MacBook Pro