Shift Supervisor - Dog Resort - Cockeysville

About the job

HIRING FOR BOTH LOCATIONS

Job Summary

The Shift Leader oversees daily operations of the dog day-care and boarding facility, including staff supervision and performance, safety protocols, and training initiatives. This role supports a safe, organized, and high-quality environment for both animals and staff, working under the direction of the Resort Administrator.

Essential Duties & Responsibilities

Staff Supervision & Leadership

• Lead by example; participate in all operational tasks regularly.

• Conduct daily team huddles and ensure open, respectful communication.

• Provide coaching, training, and performance feedback in accordance with BFFE policies.

• Enforce company procedures and initiate disciplinary action as necessary.

• Support onboarding and ongoing training using the BFFE training checklist.

• Monitor staff interaction with dogs; provide daily feedback (~15–20 minutes per group).

Animal Care & Safety

• Ensure safe and appropriate care across day-care, boarding, ADW, ACC, and grooming.

• Administer medications and follow veterinary instructions as directed.

• Oversee dog evaluations, group placements, and documentation of behavior or health issues.

• Maintain accurate logs: health, behavior, transition lists, and training referrals.

• Liaise with pet owners on behavioral updates or concerns.

Facility & Operational Oversight

• Maintain cleanliness and ensure compliance with sanitation protocols.

• Monitor and report maintenance or equipment issues.

• Support inventory management and coordinate with vendors or service providers.

• Verify physical dog counts against system records throughout the day.

• Collaborate on process improvements with management.

Administrative Duties

• Complete shift reports, behavior/health logs, and staff checklists.

• Prepare daily group setups and communicate scheduling needs.

• Contribute to client-facing materials such as photos, report cards and social media updates.

Requirements

• Must be able to stand, walk, bend, and move continuously for most of the shift.

• Frequent squatting, kneeling, reaching, and lifting while managing animals and cleaning tasks.

• Exposure to outdoor weather conditions for 6 or more hours per day year-round.

• Regular exposure to wet or humid conditions and strong odors associated with animal care.

• Occasional exposure to airborne particles, cleaning chemicals, and loud noise levels.

• Tasks may include navigating uneven or graded terrain and lifting dogs of various sizes.

• Use of tool such as shovels, brooms, mops and sanitation equipment is required.

• Operate electronic systems (PC/mobile) to manage records and scheduling.

• Perform housekeeping and kennel sanitation duties.

• Communicate clearly and professionally with coworkers and pet parents.

• Participate in resort operations across various workstations.

• Travel between location or to veterinary appointments as needed.

Education & Experience

• High school diploma or GED required.

• Minimum 6-months professional dog care experience preferred.

• Team Lead experience helpful.

• Strong communication, time management, multitasking, and customer service skills.

• Valid driver's license, insurance and reliable transportation.