Customer Service Coordinator

About the job

Customer Service Coordinator

Position Overview

• Position Title: Customer Service Coordinator / Sales Coordinator
• Position Type: Direct Placement (Salaried Non-Exempt)
• Location: Champaign, IL (Plant Environment / Hybrid: 3 Days Onsite, 2 Days Remote)
• Compensation: $50,000 – $55,000 / year base + overtime (~45 hours/week)
• Benefits: 2–3 weeks PTO (negotiable based on candidate profile)
• Department: Customer Service
• Reports To: Customer Service Sales Supervisor
• Financial Scope: Oversees $500K – $1M in monthly sales revenue

Position Summary

We are seeking a proactive, tech-savvy, and high-energy Customer Service Coordinator to support day-to-day customer and sales operations in a fast-paced plant environment. Serving as a critical bridge between customers, commercial sales, supply chain, and manufacturing operations, this role executes orders, coordinates logistics, reconciles consignment inventory, and ensures billing accuracy.

This is an excellent opportunity for early-career or experienced customer service, sales support, or inside sales professionals looking to join a growing team within a manufacturing setting.

Key Responsibilities

• Order Management & Execution: • Accurately process and input customer purchase orders into the ERP system.
• Manage order modifications, schedule updates, and send timely order confirmations.
• Maintain forecasts, monitor open orders, and follow up with production, shipping, and logistics teams to ensure on-time fulfillment.

• Customer & Sales Support: • Provide responsive support via phone and heavy email communication regarding pricing, product availability, order tracking, and general inquiries.
• Serve as a key liaison between external customers, commercial sales, logistics, and internal plant operations.

• Logistics & Inventory Coordination: • Coordinate shipping, receiving, and transportation activities, including tracking shipments and liaising with outside warehouses and 3PL partners.
• Timely reconcile consignment inventory and ensure proper documentation and billing.

• Invoicing & Compliance: • Ensure accurate and timely invoicing aligned with pricing, shipments, and customer requirements.
• Support cross-functional departments including Finance, Engineering, ITC, Supply Chain, and Purchasing.

Qualifications & Requirements

Experience & Education

• Experience: 2+ years of experience in customer service, sales coordination, inside sales, logistics, or order management.
• Industry Focus: Manufacturing, industrial, or blue-collar industry background preferred (open to all industries; B2B or B2C experience accepted).
• Education: Associate or Bachelor’s degree preferred, but equivalent work experience is fully accepted (High School Diploma / GED required).

Technical Skills & Core Competencies

• ERP & Systems Proficiency: Hands-on experience with ERP systems (e.g., JD Edwards, SAP); must be tech-savvy and adaptable to system transitions.
• Excel Skills: Intermediate Microsoft Excel skills required.
• Process Knowledge: Understanding of order-to-cash (O2C) processes, high-volume purchase orders, and precise invoicing protocols.
• Communication & Demeanor: High sense of urgency, detail-oriented, energetic, and proactive with strong verbal and written communication skills.

Work Environment & Screening

• Team Structure: Operates within a collaborative team of ~10 team members.
• Schedule: Salaried non-exempt position requiring approximately 45 hours per week (overtime paid). Currently operating on a 3/2 hybrid schedule.
• Pre-Employment Screening: Pre-employment drug and background check required (THC compliance adheres to state legality standards).
• Interview Process: 1st round (Teams with HR) → 2nd round (Teams with Leadership) → 3rd/Final round (In-Person at Plant).