Customer Success Manager

About the job

About Aloha

Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology — replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.

We've made the Inc. 5000 list for seven consecutive years (2020–2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!

Check out our products · Meet the team

About the role

Compensation: $70,000 base + On-Target Earnings
Growth: Up to a 2.5% pay raise every 6 months
Perks for standout team members: Professional growth opportunities, fun company events, and the chance to earn company-wide bonuses and recognition!
Location: On-site in McKinney, TX

Why join Aloha?

• Weekly In-House Chiropractic Care
• 4 Company Provided Lunches Weekly
• Dog-friendly office
• Employer-paid Medical, Dental, Vision, and Life Insurance Benefits
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off
• Short-term Disability and Life Insurance

As a Customer Success Manager, you'll serve as the primary relationship and business owner for assigned accounts. You'll be responsible for successful onboarding, product adoption, customer health, retention, and long-term value realization. You'll work to develop a deep understanding of each customer's practice, workflows, and challenges and use your insights to help customers get measurable value from Aloha.

What You'll Do

• Own Customer Relationships: Manage a dedicated portfolio of customer accounts, building strong relationships and serving as their trusted advisor throughout the customer journey.
• Lead Onboarding & Adoption: Guide new customers through a successful launch, helping them implement Aloha's products, optimize workflows, and achieve their business goals.
• Drive Customer Success & Growth: Proactively monitor customer health, identify opportunities to improve product adoption, and uncover opportunities for account expansion.
• Champion Customer Retention: Identify potential risks early, address customer concerns, and develop strategies to improve satisfaction, strengthen relationships, and reduce churn.
• Collaborate Across Teams: Partner with Technical Success, Support, Product, and Sales teams to resolve challenges, advocate for customers, and deliver an exceptional customer experience.

Qualifications

• Ability to thrive in a fast-paced, team-based environment.
• Proficient in relationship building, strategic thinking and mainting executive presence.
• Possess polished communication, listening, and presentation skills.
• Self-motivated and enthusiastic with a growth mindset.