Senior Operations Specialist

About the job

About Throne

Throne is a fast growing Series C startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, we're rapidly scaling and preparing for multi-city expansion in 2026-2027.

We recognize an unspoken problem: that better bathroom accommodations are sorely needed in most cities. Public and retail bathrooms are neither positioned to meet demand, nor incentivized to provide the quality experience people deserve.

Our mission is to provide peace of mind to the millions of people who set out on an adventure on any given day. That adventure may be big or small. It may involve taking your toddler to the park, driving a stranger to the airport, running a half marathon, or exploring a new city for the first time.

Role Overview

Throne is looking for a Senior Operations Specialist to join our NYC team, reporting to the Technical Operations Manager. This hands-on role supports the growth and day-to-day operations of a new market, with opportunities to take on increasing responsibility as the team grows. The ideal candidate will be comfortable with change and ambiguity, and excited to be a part of a growing and rapidly evolving operation and team.

In addition to performing the core cleaning, restocking, and maintenance work of an Operations Specialist, you'll take on additional responsibilities that support the day-to-day needs of a growing NYC market. This is a shift-based role with coverage needs spanning early mornings, evenings, weekends, and holidays.

The hourly rate for this position is $30.00/hour. Full-time roles are eligible for the benefits package below, including stock options.

What You’ll Do

Field Work & Leadership

• Take ownership of a full route, site, or recurring set of work with limited oversight.
• Troubleshoot common issues across Throne's systems independently, using data and observation to identify the cause
• Help direct and prioritize workload within a shift.
• Assist in addressing restocking, maintenance, and minor technical tickets
• Take on tasks escalated by newer teammates, and escalate highly complex or high stakes issues to market managers or a more senior team member
• Help train and onboard new Field Team Members, ensuring adherence to Throne's cleaning and service standards
• Recognize and Communicate trends and improvement opportunities to market managers and Throne leadership.
• Document all work accurately and in real time using mobile applications
• Clean, restock, and maintain Thrones.
• Safely operate a company vehicle to travel between Throne locations

Service Quality Assurance

• Conduct regular unit inspections, assessing cleanliness and equipment condition
• Assist in the writing and distribution of checklists, updates, and Standard Operating Procedures to ensure consistency across field operations.
• Follow up with team members on outstanding tasks, training,, and operational requirements to ensure compliance and quality.

Operational Support

• Support the General Manager, New York and Technical Operations Manager with projects and priorities as needed.
• Restock Thrones, ensuring supplies are uniformly organized and stocked across the fleet.
• Maintain inventory and place orders as needed for supplies in Thrones and the warehouse.
• Maintain a solid, working command of Throne's hardware and systems, and stay current on product changes

Work Hours

To ensure high quality leadership for our field team, this role must be available to work regularly early mornings or late nights, as well as weekends and holidays, as needed. A typical schedule is:

• Tuesday - Saturday, 2:30 pm - 10 pm
• Sunday - Thursday, 6 am - 2:30 pm

Minimum Qualifications:

• At least 1 year of relevant experience, with a working command of Throne's product and procedures across the common range of tasks
• Able to communicate verbally and in writing in English and Spanish, with the strong communication and interpersonal skills and the ability to communicate effectively with team members in both languages; comfortable giving direct feedback
• Highly organized and detail oriented
• Able to plan and manage a full route or schedule with limited oversight
• Comfortable making routine field decisions independently, and knows when to seek guidance on decisions with safety, cost, or client impact
• Comfortable working in a fast-paced, physical, outdoor environment
• Proficiency with mobile applications; comfortable with Google Workspace and Slack or similar applications
• Valid driver's license and clean driving record, with at least 2 years of driving experience
• Comfortable with the nature of the business, including working in and around human waste systems
• Ability to lift, move, and handle up to 50 pounds
• Willingness to complete a background and driver screening as a condition of employment
• Genuine enthusiasm for Throne's mission

Preferred Qualifications

• Prior experience as a Throne Operations Specialist, working in field operations, or in a relevant operational role
• Experience training or mentoring team members
• Experience operating basic hand tools and machinery safely

Benefits

• Medical Insurance, including plan options with 100% employer-paid premiums
• Dental Insurance
• Vision Insurance
• Meaningful Series B Equity
• 401(k) Plan
• Paid Time Off (PTO)
• Paid Sick Leave
• Paid Parental Leave
• Employee Assistance Program (EAP) and National Discounts
• Short and Long-Term Disability Insurance
• Life, Dependent Life, and AD&D Insurance
• Employer-Paid Basic Life Insurance
• Worker's Compensation Coverage
• Legal Insurance

Benefits offered to full-time and part-time employees may vary by state.

Throne is a proud Equal Opportunity Employer, and we are committed to pursuing and hiring a diverse workforce. We believe that every person has a right to equal employment opportunities without discrimination, and that diversity contributes to the overall health of the organization. We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.

Employment may be contingent upon Throne's receipt of an acceptable and job-related driver screening, motor vehicle report, and/or background check, as applicable and permissible by law.

Throne provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs, as applicable by law. If you require an accommodation, please contact us at careers[at]thronelabs.co