Front Desk Agent - Hampton Inn Ellsworth

About the job

Join our team as a Front Desk Agent at the Hampton Inn Ellsworth! Do you thrive in a fast-paced, guest-focused environment? We’re looking for a friendly, dependable, and detail-oriented Front Desk Agent to join our team at the Hampton Inn in Ellsworth, Maine. This full-time year round position and is ideal for someone who enjoys welcoming guests, solving problems, and providing outstanding customer service.

As the first point of contact for our guests, you’ll play a key role in making their stay comfortable and memorable. From check-in to check-out and everything in between, your friendly attitude and attention to detail will help create a seamless guest experience.

At Witham Family Hotels, we believe in taking care of our team so they can take care of our guests. Recognized as one of the Best Places to Work in Maine since 2022, we pride ourselves on fostering a workplace culture centered on kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer and believe our strength lies in our differences.

Position Details:

• Schedule: Full-time, year round
• Hours: 40 hours/week, including 2 night audit shifts and 3 evening shifts. Morning, evening, weekend, and holiday availability may required.
• Pay: Starting at $18/hour

Why You'll Love Working Here:

• Work with a welcoming, supportive team
• Build valuable hospitality and customer service experience
• Be part of a well-respected company with strong local ties
• Enjoy the satisfaction of helping guests feel at home

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• PTO (Paid Time Off): Earn up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more you earn
• Health Insurance: Multiple Aetna Health plans, we pay 80% of the cost, including family options
• Dental Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost
• 401(k) Plan: Up to 4% match
• End of Season Bonus
• Heating savings program: In partnership with Irving and Dead River—save on heating oil and propane
• Core Values Program: Earn points for branded swag
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available
• Short-Term Disability: Provided at no cost
• Referral Bonus: Up to $1,000 per new full-time employee you refer
• Discounts: Hotel stays (our portfolio and selected New England Inns & Resorts), dining, and spa services
• Employee Recognition Programs
• Employee Assistance Program (EAP): Free and anonymous counseling services
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates
• Annual Flu Shot Clinic
• Witham Family Hotels Gala: An annual event that recognizes YOU
• Community Giving: The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations

Key Responsibilities:

• Greet guests with warmth and professionalism
• Handle check-ins, check-outs, and room assignments efficiently
• Answer phone calls and respond to guest inquiries
• Process payments and maintain accurate records
• Provide local recommendations and information about hotel amenities
• Resolve guest issues promptly and positively
• Communicate effectively with housekeeping, maintenance, and management teams
• Monitor lobby and public areas for cleanliness and guest satisfaction
• Follow all hotel policies and procedures, including safety and security standards

Skills & Requirements:

• Excellent customer service and communication skills
• Friendly, outgoing personality with a problem-solving mindset
• Ability to multitask in a fast-paced environment
• Basic computer skills and ability to learn hotel software systems
• Dependable and punctual with strong attention to detail
• Flexible schedule, including availability on weekends and holidays
• Previous hospitality or customer service experience preferred but not required

If you're ready to bring your hospitality skills to a growing team in a supportive and scenic environment, apply now to join us at the Hampton Inn Ellsworth and be part of the Witham Family Hotels experience!