Dispatch Lead

About the job

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Schedule: Monday-Friday 6 am - 2 pm

Pay: $17/hr.

• Summary: The Dispatch Lead will support the Dispatch Supervisor in scheduling transport for Drivers across the organization in their assigned region.
• Essential Duties and Responsibilities:
• Receive, route, and troubleshoot facility and driver calls.
• Enter data and run reports, to include reports related to Motive Care clients.
• Schedule client transports to and from facilities.
• Be available on call at least two weekends per month.
• Attend meetings as required, to include in the absence of the Dispatch Supervisor.
• Complete all required reports associated with the Transportation Department.
• Ability to respond to emergency situations.
• Ensure driver availability when needed.
• Ability to work autonomously.
• Ability to determine the most efficient routes to specified locations.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Supervisory Responsibilities
Will be responsible for supporting the supervisor with day to day operational needs.

• Required Qualifications
• Education, Licensure, & Experience
• High school diploma or equivalent required.
• Valid Driver’s License with a safe driving record.
• Dispatch or Transportation experience preferred, not required.

• Job Knowledge, Skills, and Abilities
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent oral and written communication and interpersonal skills
• Familiarity of basic auto repairs
• Ability to problem solve by gathering and analyzing information
• Ability to handle a crisis and or potential risk situation and react appropriately
• A working knowledge of federal and state standards as well as regulating body and compliance standards.

Physical Demands
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee is seldom required walk, stoop, twist, kneel, or crouch. The employee must seldom lift and/ or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment
This position is remote with the option to travel to corporate facilities and offices. The noise level at corporate facilities and offices is usually moderately quiet & indoors. Incumbent may be exposed to virus, disease, and/or infection from clients in the work environment. Incumbent may be exposed to traumatic situations (i.e. psychiatric).
Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts

• Life Insurance

• Paid Time Off

• 401(k) with Company Match

• Tuition Reimbursement

• Employee Recognition Programs

• Referral Bonus opportunities

• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers .

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.