Service Manager

About the job

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Subsidiary: KTH JV – KIRA Services

Job Title: Service Manager

Work Location: Tucson, AZ - CBP AZ Regional Facility Maintenance and Repair

Labor Category: Full-Time | Exempt

Clearance Level: No - Public Trust / Tier 1 (As Applicable)

Travel Requirement: Up to 50%

Annual Salary: $75,000 - $80,000

Scope of Work:

The Service Manager is responsible for the day-to-day operations of the contract and provides direct oversight of service technicians performing maintenance and repair of HVAC, mechanical, building systems, and equipment. This is a hands-on, working management position that requires active participation in field maintenance and repair activities while providing leadership, technical guidance, quality control, scheduling, and coordination of contract activities.

Responsibilities:

• Manage day-to-day service operations and coordinate maintenance and repair activities in accordance with contract requirements.

• Supervise, schedule, and provide technical direction to service technicians performing preventive and corrective maintenance, troubleshooting, inspections, and repairs.

• Actively participate in field maintenance, troubleshooting, and repair activities alongside service technicians as needed to support contract requirements and daily operations.

• Conduct and oversee quality control inspections of building systems, equipment, and completed work.

• Monitor work order performance and ensure work is completed accurately, timely, and with required documentation.

• Coordinate personnel, materials, equipment, and subcontractor support necessary to accomplish contract requirements.

• Monitor service activities for compliance with the Performance Work Statement (PWS), quality standards, and established procedures.

• Communicate with customers, management, technicians, and subcontractors regarding work status, priorities, scheduling, and operational concerns.

• Promote compliance with applicable safety, quality, and documentation requirements.

• Manage multiple priorities and changing operational requirements while maintaining effective organization and workflow.

• Adhere to company policies, procedures, and safety regulations.

• Performs other duties as assigned.

Requirements:

• Minimum ten (10) years of experience as a technician working with HVAC and mechanical systems.

• Minimum ten (10) years of experience performing quality control inspections of building systems and equipment.

• Minimum five (5) years of experience managing service technicians and working with contracts of similar size and scope.

• Must possess and maintain a current trade certification in HVAC or Mechanical Systems.

• Demonstrated knowledge of HVAC, mechanical systems, building systems, preventive maintenance, troubleshooting, and repair practices.

• Strong organizational, leadership, communication, and problem-solving skills, with the ability to effectively manage changing priorities in a fast-paced environment.

• Ability and willingness to work in the field alongside service technicians as a working supervisor.

• Experience with work order management, quality control documentation, and contract performance requirements.

• Experience supporting federal facilities, operations and maintenance contracts, or similar government contract environments preferred.

• Project Management Professional (PMP) certification or project management certification such as CAPM preferred.

• Must possess and maintain a valid state driver’s license and a safe driving record, in accordance with company policy, to operate vehicles or equipment as required for the position.

Physical Demands / Work Environment:

• Work is performed in both office and field environments and requires regular access to facilities, equipment, and active maintenance work areas.

• Physical requirements include, but are not limited to, the ability to lift up to 50 pounds and perform activities involving pushing, pulling, carrying, stooping, bending, squatting, reaching, standing, and walking for extended periods.

• Must be able to work on-call, alternate, and extended shift schedules when necessary to meet mission requirements, including weekends and holidays.

• Work may be performed indoors or outdoors in varying weather conditions. Must be able to work in confined spaces, at heights, and around mechanical equipment and other workplace hazards while utilizing required personal protective equipment (PPE).

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include:

• Medical, Dental, and Vision coverage

• TRICARE Supplemental

• Critical Illness insurance

• Company-Paid Life and Short-Term Disability insurance

• Optional Long-Term Disability

• Paid Leave

• 401(k) Retirement Plan

• Identity Theft Protection

• Employee Discounts

• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.

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