Patient Care Coordinator

About the job

Join Team UC4C – Careers at Urgent Care for Children

Are you looking for a meaningful career opportunity in the medical field? At Urgent Care for Children (UC4C) , we are always looking for passionate and dedicated professionals to join our team.

Our clinics are staffed with pediatric-trained medical providers and compassionate support staff who work together to deliver exceptional after-hours care for children. We are proud to provide a supportive, team-oriented environment where both patients and employees feel valued.

The Patient Care Coordinator is a key administrative and front-office partner who creates a welcoming, organized, and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact, this role plays a critical part in ensuring smooth clinic operations, clear communication, and a positive patient experience.

The Patient Care Coordinator works closely with clinicians and care teams to support scheduling, registration, documentation, and day-to-day clinic flow. This role is ideal for someone who is detail-oriented, service-driven, and energized by supporting both people and processes in a fast-paced healthcare environment.

WHAT YOU'LL DO:

• Serve as the primary front desk point of contact, creating a welcoming and professional experience for patients and families

• Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency

• Collect, verify, and maintain patient demographic and insurance information in the EMR

• Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation

• Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions.

• Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations

• Support patient outreach and follow-up related to scheduling and care coordination needs

• Maintain a clean, organized front-office environment and assist with opening and closing routines

• Provide cross-coverage support, assist with training, and contribute to process improvements as needed

• For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed

WHAT YOU NEED:

• High school diploma or GED required; additional education or equivalent experience is a plus

• 1+ year of experience in an administrative, front desk, customer service, or patient-facing role

• Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems)

• Healthcare experience preferred

• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail

• Clear, professional, and empathetic communication skills — both written and verbal

• Ability to remain calm, flexible, and collaborative in a fast-paced environment

• Experience working with children and families is highly valued

• A proactive mindset with a commitment to accountability, teamwork, and continuous improvement

COMPENSATION & SCHEDULE:

• Clinic hours and shifts vary between the following windows:

• North Alabama Clinics:

• Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm

• Central Alabama Clinics:

• Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm

• Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm

• South Alabama Clinics:

• Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm

• Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm

• Hourly pay rate based on years of experience

• Evening premium pay applies to all shifts beginning at or after 6:00 PM

• Weekend Premium Pay: Eligible for weekend premium pay on all weekend shifts worked.

• Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month.

• Holiday Requirement: Required to participate in holiday coverage, including:

• One enterprise-designated winter holiday

• One enterprise-designated summer holiday

• One designated high-impact holiday

• Holiday Premium Pay: All qualifying holiday shifts are eligible for applicable premium pay.

• PRN-specific expectations:

• Maintain a minimum availability of three shifts per month.

• Work at least one weekend shift per month.

• Work at least one enterprise-designated winter holiday and one designated high-impact day during the applicable period.

• Qualifying holiday and impact-day shifts are eligible for premium pay.

• Maintain a high level of engagement with the organization between scheduled shifts.

• Regularly review company emails, communications, and operational updates to remain informed and connected to the team.

WHAT WE OFFER:

• A collaborative, mission-driven workplace focused on kindness, equity, and service excellence

• Opportunities to grow within an organization that values internal development and career progression

• Supportive leadership and strong cross-functional collaboration

• Competitive compensation including shift differential and premium pay opportunities

• A role where your organizational skills and people-first approach directly impact patient experience and clinic success

Why Work at UC4C?

• A positive, inclusive workplace culture

• Competitive compensation packages

• Full benefits including health, dental, and vision

• Opportunities for professional growth and development

• The chance to make a real impact in the lives of children and families

If you do not see a current opening that matches your skillset, we still want to hear from you. Please email your CV to talent@zarminali.com and let us know how you can contribute to our mission of keeping children healthy and families supported.