Process Analyst

About the job

Ignite Digital enables national security agencies to accelerate decisions, elevate operational outcomes and achieve the outsized performance only an inside partner can deliver.

We combine mission experience, domain knowledge and technology expertise with the things partners can only know by being there every day. When agencies need a combination of tech and touch, Ignite Digital creates outcome-driving partnerships and stands with agencies to accomplish mission objectives.

Ignite Digital accelerates capability to the speed of every mission, deploying intelligent solutions and AI integration for faster, better transformation. Ignite delivers partnership beyond presentations to inspire the confidence to lead in a digital-forward world.

Ignite Digital. The Edge from Within.

Perks of Working at Ignite Digital:

• Competitive pay and benefits, including PTO

• Education stipends and referral bonuses

• Compelling work with the U.S. federal government

• Strong emphasis on volunteer and community engagement

• Opportunity to shape the future of our industry

• Supportive colleagues and management who invest in your growth

Ignite Digital has an exciting opportunity for a Process Analyst supporting a high‑visibility Navy client engagement in Charleston, SC. This role plays a critical part in helping the Navy recruit, onboard, and retain top talent by improving workflow efficiency and enabling data‑driven decision‑making. The ideal candidate is a self‑starter with strong analytical skills, exceptional process‑mapping abilities, and relevant experience supporting government onboarding workflows.

Key Responsibilities:

• Evaluate, develop, and implement solutions to optimize existing business processes in collaboration with subject‑matter experts.
• Analyze current workflows to identify bottlenecks and recommend automation or manpower‑reduction strategies.
• Design and deliver dashboards to reconcile KPIs and operational data, enabling actionable insights for command leadership.
• Develop methods for collecting, analyzing, and managing data to improve data quality and workflow efficiency.
• Assess tools and technologies for suitability according to stakeholder and client requirements.
• Build and maintain collaborative relationships with stakeholders, business partners, and team members.
• Support Navy clients on enterprise reporting initiatives, objectives, and data‑driven planning.
• Translate high‑level business requirements into detailed functional specifications, operational measures, and reporting solutions.

Minimum Qualifications:

• Ability to obtain a DoD security clearance
• Bachelor’s Degree from accredited University/College
• Three (3) years of government onboarding experience (e.g., CAC issuance, clearance processing, base access, personnel onboarding workflows).
• High proficiency in process mapping and workflow design.
• High proficiency in Data Visualization and Data Modeling.
• Advanced Microsoft Excel skills.
• Experience developing, implementing, supporting, and analyzing data models.
• Strong communication and customer service skills.
• Experience collaborating with diverse stakeholders from management to technical personnel, including translating business requirements into measurable outputs.
• Ability to take initiative, work independently, and quickly reassess priorities in a dynamic environment.

Preferred Qualifications:

• Active DoD SECRET Clearance.
• Knowledge of DoD/NAVWAR business practices, data management systems, and workflow processes.
• Familiarity with system development life cycle, software project management methodologies, requirements gathering, design, testing techniques, and DevOps/DevSecOps environments.
• Experience onboarding personnel supporting government contracts (e.g., CAC, clearance, base access).
• Adaptability, willingness to learn emerging technologies, and ability to lead projects with minimal supervision.

Salary: $65k+ to align with education and experience
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Ignite Digital is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.

Equal Opportunity Employer/Veterans/Disabled

For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

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