HVAC Supervisor

About the job

The HVAC Service Supervisor leads the Rowbel Services field service team, making sure every call is handled safely, correctly the first time and to a high customer standard.

Team leadership and technician development

• Supervise, coach and support a team of HVAC service technicians and apprentices.

• Assist with recruiting, interviewing, hiring and onboarding new technicians.

• Provide hands-on technical guidance and help troubleshoot difficult diagnostic calls in the field or by phone.

• Conduct ride-alongs and skills assessments to identify training needs.

• Organize ongoing training on new equipment, refrigerants (including A2L handling), controls and company procedures.

• Set clear performance expectations, give regular feedback and conduct performance reviews.

• Address attendance, conduct and performance issues promptly and fairly, following company policy.

• Build a positive, accountable team culture and help retain skilled technicians.

Field operations, scheduling and quality control

• Work with dispatch to schedule and prioritize service calls, maintenance visits and emergency calls.

• Match technicians to jobs based on skill level, location and workload.

• Manage the on-call rotation and after-hours coverage.

• Monitor daily job progress and adjust schedules when calls run long or emergencies come in.

• Perform quality-control inspections on completed work and follow up on callbacks.

• Review callback trends and correct root causes through training or process changes.

• Review service tickets, notes, photos and invoices for accuracy and completeness.

• Make sure work meets manufacturer specifications, company standards and local codes.

• Oversee company vehicles, tools and test equipment, making sure they are maintained and calibrated.

Customer service and sales support

• Serve as the escalation point for customer complaints, concerns and warranty issues.

• Visit job sites when needed to resolve problems and restore customer confidence.

• Make sure technicians communicate clearly, explain findings and present repair options honestly.

• Support the growth of maintenance agreements and service plans.

• Pass qualified replacement and upgrade leads to the sales team.

• Review and approve quotes, pricing exceptions and warranty claims within authority limits.

• Build working relationships with key commercial and property-management accounts.

Safety, compliance, inventory and reporting

Safety and compliance

• Enforce company safety policies and OSHA requirements on every job.

• Lead regular safety meetings and toolbox talks.

• Make sure technicians use proper PPE, ladder safety, lockout/tagout and electrical safety practices.

• Ensure refrigerant handling, recovery and record-keeping follow EPA Section 608 rules.

• Track technician licenses and certifications and keep them current.

• Investigate and report accidents, injuries, near misses and vehicle incidents.

Inventory and purchasing

• Oversee truck stock and warehouse inventory to reduce extra trips to the supply house.

• Approve parts and equipment purchases within budget.

• Coordinate with suppliers and distributors on availability, backorders and returns.

Reporting and performance

• Track key numbers such as calls completed, first-time fix rate, callbacks, revenue per technician, overtime and customer reviews.

• Report service department results to management on a regular schedule.

• Help set department goals and budgets, and recommend process improvements.

• Approve technician time sheets and review labor hours against jobs.

Compensation range: $70,000-$80,000/year