PM Front Desk Supervisor- Late Arrivals

About the job

Property Description

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview

We’re looking for a warm and welcoming Front Desk Agent / Innkeeper to join our team at Key West Historic Inns and help care for our guests during the evening hours.

Our inns are known for their personal approach to hospitality and the feeling of being welcomed into a place that feels like home. In this role, you’ll be there to greet our late-arriving guests, help them settle in, and make sure their Key West experience gets off to a great start. You’ll also be available to assist our in-house guests, answer questions, and provide the thoughtful, genuine service that makes each of our inns feel special.

If you enjoy connecting with people, sharing a little local knowledge, and creating the kind of welcome that makes guests feel comfortable from the moment they arrive, we’d love to have you on our team.

Responsibilities

• Welcome and check in guests arriving during the evening and late arrival hours

• Help guests get settled and familiar with their inn, room, amenities, and surrounding area

• Review remaining arrivals and make sure everything is prepared for a smooth check-in

• Assist in-house guests with questions, requests, directions, and recommendations

• Share knowledge of Key West restaurants, attractions, events, and local favorites

• Process payments and maintain accurate guest and reservation information

• Answer incoming calls and assist guests with hotel information and general inquiries

• Respond to guest needs and concerns in a friendly and helpful manner

• Communicate and coordinate with other departments to make sure guest requests are handled

• Follow up with guests to ensure their needs have been addressed

• Maintain a welcoming and organized Front Desk and guest arrival area

• Communicate important guest information and any follow-up needs to the next shift

Qualifications

• High school diploma or equivalent required

• Previous hotel, Front Desk, hospitality, or customer service experience preferred

• Prior cash handling experience preferred

• Warm, friendly, and comfortable engaging with guests

• Strong communication and interpersonal skills

• Good attention to detail and organizational skills

• Ability to manage multiple guest needs while maintaining a welcoming approach

• Good problem-solving skills and sound judgment

• Ability to read, write, and speak English fluently

• Comfortable using computers and learning hotel systems

• Knowledge of Key West and the local area is a plus

• Dependable and available to work evening hours, weekends, and holidays

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage

• Dental & Vision Coverage

• 24/7 Teledoc service

• Free Maintenance Medications

• Pet Insurance

• Hotel Discounts

• Tuition Reimbursement

• Paid Time Off (vacation, sick, bereavement, and Holidays).

• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.