General Accountant - The Ritz-Carlton

About the job

Why us?

The Ladies & Gentlemen in Accounting play an essential role in supporting the financial integrity and operational success of the hotel. As a General Accountant, you will be responsible for maintaining accurate financial records, preparing and reviewing journal entries, reconciling general ledger accounts, and assisting with month-end and year-end closing processes. You will analyze financial data, investigate discrepancies, support financial reporting, and collaborate with colleagues across hotel departments to ensure compliance with established accounting procedures and internal controls. Through your analytical skills, attention to detail and commitment to accuracy, you will help provide reliable financial information that supports informed decision-making and contributes to the continued success of The Ritz-Carlton, Chicago.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Through your integrity, professionalism and commitment to excellence, you will play an important role in maintaining the financial strength of our hotel and supporting the exceptional experiences that define The Ritz-Carlton.

Job Overview

As a General Accountant at The Ritz-Carlton Chicago, you join a team that treats every interaction as an opportunity to create lasting memories. More specifically, the work involves supporting the executive and operational backbone of our hotel. The General Accountant maintains the property’s, Accounts Receivable and will assist with Income Audit, Accounts Payable, Payroll System, and General Cashier functions in a timely, accurate manner in accordance with accounting policies and procedures. Sort documents and post debits/credits to proper accounts. The General Accountant ultimately ensures that every guest feels treasured, valued, and genuinely cared for during their stay with us.

Responsibilities

• ESSENTIAL RESPONSIBILITIES

• Work in conjunction with the night auditors and department managers to maximize revenues and ensure accuracy of postings through processing the income audit daily.

• Work closely with sales managers to ensure accurate/timely group billing and follow up with and manage hotel A/R aging.

• Assist in training of accounting practices within other departments to ensure understanding of SOPs and compliance audit requirements.

• Analyze financial data and resolve discrepancies and provide open communications and recommendations for changes and efficiencies as appropriate.

• Balance, reconcile and close various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.

• Respond to customer issues/complaints/problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.

• Prepare reports and communications to the Controller, Assistant Controller and other Hotel Executive Committee members on revenue issues/problems and other pertinent information.

• Maintains a friendly, cheerful and courteous manner at all times.

• All other duties as assigned, requested or deemed necessary by management.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

• None

BEHAVIORAL FOCUS
At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At The Ritz-Carlton Chicago, we embrace:

• Legendary Service - We anticipate every need before it is spoken, delivering care so seamless and sincere that guests feel genuinely known from the moment they arrive.

• Timeless Elegance - We uphold a standard of grace and refinement in every detail, from the way we present ourselves to the way we present a room, honoring a legacy that has defined luxury for generations.

• Chicago at Heart - We are proud ambassadors of this city, weaving the energy, culture, and character of Chicago into every stay so that guests leave feeling they have truly experienced this place.

• Genuine Warmth - Behind every polished interaction is a real human connection; we treat every guest not as a transaction but as a treasured visitor whose comfort and joy matter deeply to us.

• Pursuit of Excellence - We hold ourselves to the highest standard not because we are required to, but because we believe every person who walks through our doors deserves nothing less than our absolute best.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of The Ritz-Carlton Chicago and align with Sage Hospitality's commitment to genuine, meaningful connection.

Qualifications

Education/Formal Training

• One to two years of post-high school education.

Qualifications

• One year of experience in similar role. Accounting background preferred, but not required.

Knowledge/Skills

• Requires thorough knowledge of the practices and procedures of the accounting and hospitality professions.

• Requires knowledge of the hotel's and company policies and procedures and the ability to determine course of action based on these guidelines.

• Ability to compile facts and figures.

• Prefer intermediate MicroSoft Office skills. Excel and Word.

• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

• Ability to make decisions based on general policies and procedures.

• Ability to operate a computer and calculator.

• Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.

• Must have ability to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, carrying of files/papers - typically 10-15 lbs.

• Bending/kneeling required for transporting documents and filing.

• Mobility - must be able to move between offices and hotel and help during an emergency situation.

Environment

• Prolonged sitting at indoor, thermostatically climate-controlled work area under fluorescent lighting

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Benefits

Accrual PTO Plan

Medical, dental, & vision insurance

Wellness incentive medical premiums

Eligible to participate in the Company’s 401(k) program with employer matching

Flexible spending accounts options

Basic Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$28 - $30/Hourly