Warranty Resolution Specialist

About the job

Job Description:

Warranty Resolution Specialist – Houston, TX

At Pentair , you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Warranty Resolution Specialist to join our Houston, TX, team. You will manage high-priority Pentair Pool warranty and claims escalations with urgency, sound judgment, and a customer-first approach. This role partners cross-functionally to resolve complex claims, apply policy consistently, identify root causes, and drive timely, accurate outcomes.

• You will:
• Own escalated warranty and claims issues from review through resolution, using claim history, documentation, policy requirements, and customer impact to determine next steps.
• Serve as the primary contact for complex claims, customer disputes, service partner concerns, and internal escalation requests.
• Partner with customer service, technical support, field service, sales, product, finance, parts, and warranty teams to reach timely resolutions.
• Communicate claim status, decisions, timelines, and documentation needs clearly to customers, service providers, and internal stakeholders.
• Apply Pentair warranty guidelines, approval requirements, and escalation procedures consistently and fairly.
• Identify claim trends, root causes, policy gaps, and process improvement opportunities.
• Maintain accurate claim notes, case updates, approvals, denials, and supporting documentation for audit readiness and leadership visibility.
• Support continuous improvement initiatives designed to enhance efficiency, claim accuracy, and customer satisfaction.
• Support training, reporting, knowledge sharing, and other warranty or customer service duties as assigned.

• Key Qualifications:
• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: 2–5 years in warranty claims, customer escalations, dispute resolution, service operations, or related support function required.
• De-escalation: Strong de-escalation and conflict resolution skills, with the ability to remain professional and composed when handling highly escalated customer interactions and challenging situations.
• Problem-Solving: Ability to interpret policy, documentation, service history, and customer impact to support sound decisions.
• Systems: Experience with CRM, warranty, claims management, reporting, or business systems required; Salesforce and Power BI preferred.

• Shift/Hours:
• 1st Shift: 7:00am – 4:00pm CST , Monday – Friday

• Compensation:
• The hourly pay for this role is $23.00 – 25.00/hour . Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

• Benefits:
• As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:
• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.