Process Improvement Analyst

About the job

This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Process improvement Analyst, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact. On the Hilton Reservations and Customer Care (HRCC) team, you will report to the Manager of Customer Excellence. You will use process management, data analysis, and partnership to support process improvements, rollouts, and business changes within the HRCC/contact center environment.