Supervisor Contract Services

About the job

With a focus on accuracy, efficiency, operational excellence, and professionalism, the Contract Services Supervisor oversees the daily activities of the Contract Services team and ensures the timely and accurate processing of vacation ownership agreements and related documentation. The Supervisor provides leadership, guidance, training, and performance coaching to Coordinators and Lead Coordinators while maintaining compliance with departmental policies and procedures. This role is responsible for monitoring workflow, resolving escalated issues, supporting internal customers, and driving continuous improvement initiatives throughout the contract lifecycle. The Contract Services Supervisor partners closely with cross-functional teams to deliver exceptional customer service, maintain quality standards, and ensure operational goals are achieved in a fast-paced environment.