Sr. Customer Success Manager, GSA

About the job

The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments.