HR Service Delivery Platform Workflow Analyst

About the job

The HR Service Delivery (HRSD) Platform / Workflow Analyst is responsible for supporting, configuring, optimizing, and continuously improving the technology and workflows that enable HR Shared Services. This role serves as a key liaison between HR Shared Services, HR Centers of Excellence (COEs), HR Technology/HRIS, IT, and third-party partners to translate business requirements into efficient, scalable, and employee-centered HR service delivery solutions.

The Analyst supports the HR service delivery platform, case management, workflow automation, integrations, service-level agreements (SLAs), routing, employee and manager self-service, knowledge management, reporting, and digital service experiences. This role will help ensure the HRSD platform functions as the digital front door for HR, enabling employees and leaders to easily access HR information, submit requests, track cases, and complete HR processes.