Public Service Representative
Massachusetts Port Authority · East Boston, Massachusetts
Posted Oct 6, 2026 · Verified open Oct 10, 2026
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The Public Service Representative (Bargaining Unit, Local 25) advances Massport’s mission to provide a world-class, safe, and seamless travel experience by serving as an ambassador to the traveling public at Boston Logan International Airport. Through proactive passenger assistance, queue management, and inclusive customer service programs, it ensures accessibility, promotes regional tourism, and delivers responsive solutions that uphold the Authority’s commitment to safety, hospitality, and operational excellence.