MICC Operations Manager, Bus (Bus 1)

About the job

The MICC Operations Manager, Bus (BUS 1) serves as the highest authority position representing Bus Operations on the MICC operations floor. The incumbent ensures smooth service delivery in a 24/7/365 bus operations, maintains optimal service performance, and identifies and resolves service issues. The Operations Manager oversees the bus function within the MICC coordinates with the command line on incident responses; bridges gaps between separate control center functions; ensures proper flow of information, coordinates resources across departments, and makes decisions in accordance with policy and procedures to prioritize safety and mitigate risk. The incumbent implements and delivers effective leadership across customer service, bus transportation service delivery, workforce productivity, cost performance, and other service improvements, in partnership with other MICC leaders.