Operations Manager, Metro Integrated Command and Communication Center (MICC)

About the job

The Operations Manager, Rail Operations Control Center (ROCC) will serve as RAIL 1, the highest authority position on the ROCC operations floor. This position leads the ROCC and ensures smooth rail operations 24/7/365 including safe, regular train movements, effective maintenance, clear communications, and on-time performance for passengers. The Operations Manager oversees the whole room and is responsible for determining incident levels, leading incident responses, bridging gaps between separate control center and rail operations functions, ensuring proper flow of information, coordinating resources across departments, and making decisions in accordance with policy and procedures, to prioritize safety and mitigate risk. The Operations Manager leads by example, cultivating an environment of shared purpose and effective collaboration across all functions of the ROCC to promote Metro's best interests.