Implementation Consultant

About the job

• About Us: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector. We provide HR/HCM technology, managed services, and global BPO, serving over 95,000 businesses and processing over $135B in annual payroll. Headquartered in Chandler, Arizona, we operate as a “One Employer Solution” and help businesses streamline and grow. Learn more at www.vensure.com.
• Position Summary: Implementation Consultant — subject matter expert responsible for leading PEO client implementations, coordinating cross-functional teams, ensuring compliance, and delivering an exceptional client experience.
• Essential Duties and Responsibilities:
• Lead the full client implementation process for new PEO clients to ensure a seamless transition to our services.
• Understand client requirements and configure PEO solutions to meet those needs.
• Serve as primary point of contact during implementation; address concerns, answer questions, and provide expert guidance on system configuration and best practices.
• Provide training and guidance to drive system adoption and user proficiency.
• Troubleshoot and resolve technical or process-related issues during implementation.
• Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams.
• Act as a subject matter expert on industry trends, workflows, complex client situations, and benefits regulations.
• Identify process improvements and efficiency opportunities in benefit implementations.
• Perform other duties as required.
• Marginal Functions:
• Recommend enhancements to implementation methodologies, tools, and templates.
• Collaborate with peers and leadership to ensure consistent implementation practices.
• Attend webinars, seminars, and trainings.
• Perform ad hoc duties or projects as assigned.
• Knowledge, Skills, and Abilities:
• Excellent written and verbal communication and interpersonal skills.
• Strong problem-solving mindset and ability to analyze complex situations.
• Exceptional attention to detail, data analysis, and quality-control skills.
• Ability to prioritize, re-prioritize, and balance workloads to meet changing objectives.
• Ability to remain calm and professional under pressure or during escalations.
• Strong teamwork skills and ability to foster cooperation.
• Education & Experience:
• High School diploma/GED or equivalent combination of experience, skills, education, certifications, or training.
• At least 3 years of related work experience in implementation, payroll, or a related HR field.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven experience managing multiple implementation projects and meeting deadlines.
• Knowledge of federal and state benefit-administration regulations.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Required Licenses and/or Certifications:
• Industry certification not required but beneficial (e.g., FPC, CPP, PHR, SHRM-CP, PMP).
• Physical, Mental & Communication Demands:
• Reasonable accommodations available for qualified individuals with disabilities.
• Frequently required to sit; occasionally stand and walk; may remain stationary 75–100% of the time.
• May occasionally move about the building to access equipment or mail; may occasionally lift up to 20 lbs.
• Constantly communicates with team members and operates computers and standard office equipment (keyboard, mouse, printer, scanner, copier).
• Repetitive motions of wrists/hands/fingers; close vision and ability to adjust focus required.
• Requires sustained mental concentration and moderate intensity; typical office noise levels.
• Environmental Conditions:
• Indoor office environment with occasional moderate noise from printers or co-workers.
• Disclaimer:
• This description does not list every duty; management may assign other job-related tasks.
• Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.
• This document does not create an employment contract; employment is at-will.
• Benefits:
• Health: medical, dental, and vision coverage.
• Retirement: 401(k) with company match.
• Paid Time Off: PTO, holidays, parental leave, and state-required sick leave.
• Other: life insurance, short- and long-term disability, employee assistance program (EAP), FSA, HSA, identity-theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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