Dermatology Medical Assistant - EHR Software Trainer

About the job

• Train and coach employees on procedures related to the software via in person, videoconference, and webinar
• Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
• Identify and suggest opportunities for operational and product improvements
• Liaise between business and technology team members with customer-facing responsibility
• Review and follow up internal tickets, tasks, and special projects as assigned by management
• Provide project status updates as needed
• Participate in software testing as improvements are made
• Accountable for projects assigned by senior management related to training customers on software
• Create training manuals for all customers

• The understanding of actual clinical flow & implications of workflows (and solutions)
• Previous physician practice management system (PMS) / electronic health record (EHR) software experience
• Understanding of RCM workflows
• Proficient in Microsoft Office
• Knowledge in process data analysis and business processes
• Good communication skills with experience developing and managing customer relationship
• Excellent analytical skills and ability to learn quickly
• High motivation and desire to do whatever it takes to help our company succeed
• Good project management skills
• Excellent problem-solving skills
• Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative

eDerm is a complete dermatology practice software solution providing practice management (PM) and EHR (electronic health record) applications. We are hiring a self-motivated Software Trainer with experience training employees on medical software workflow/procedures. The successful Software Trainer will work directly with the software development team to ensure that the users understand the product and outlined procedures. We are looking for a detail-oriented and dedicated individual who will fit into our ‘Get it done!’ culture. The job will require overtime hours as well as working off-hours during go lives. If you enjoy working with other professionals who believe in delivering quality solutions to difficult problems, we encourage you to apply.
Our ideal candidate has dermatology medical assistant experience and a strong understanding of medical terminology and clinical workflows.
Candidates are expected to have the flexibility to travel extensively, 75% of the time throughout the US, with little notice.