Associate Professional Services Consultant

About the job

• The Opportunity
• Launch your Professional Services consulting career with Nexthink. This is your entry point into a dynamic, high-impact field where you'll grow from day one—working directly with enterprise customers, solving real business problems, and building the consulting skills that define tomorrow's technology leaders.
• You'll join a team that invests in you. We believe the best consultants are built, not hired. You'll learn from experienced colleagues, receive structured mentorship, and have clear pathways to advance as you develop expertise. If you're customer-obsessed, technically curious, and hungry to master the art of consulting, this is your launchpad.
• About Nexthink
• Nexthink is the leader in digital employee experience management software. We help IT leaders see, diagnose, and fix workplace tech issues before employees even notice—transforming IT from reactive firefighting to proactive optimization. Our software powers over 1,200 customers and touches the digital experience of more than 15 million employees worldwide.
• What You'll Do
• Customer Engagement & Consulting
• Partner with customer teams to understand their business challenges and define how Nexthink solves them

• Lead workshops and consultative sessions that build trust and position you as a knowledgeable, customer-focused resource

• Translate customer needs into clear, actionable use cases and solution designs

• Guide customers through adoption, ensuring they realize measurable value from Nexthink

• Technical Execution
• Configure and deploy Nexthink solutions aligned with customer requirements and best practices

• Build dashboards, investigations, alerts, and automations that deliver business impact

• Analyze endpoint data to generate insights and optimize solutions

• Troubleshoot issues using structured problem-solving methods—with mentorship and resources behind you

• Document configurations and solution designs clearly for customer knowledge transfer

• Growth & Collaboration
• Learn from seasoned consultants through direct collaboration, pair engagements, and mentorship

• Build technical depth through hands-on experience and structured training

• Continuously refine your problem-solving, communication, and customer management skills

• Contribute to a supportive team culture where your success and development are priorities

• Who You Are
• Essential Qualities
• Customer-First Mindset: You genuinely care about solving customer problems and are energized by direct customer interaction

• Service Orientation: You take ownership, follow through, and measure success by customer outcomes

• Technical Curiosity: You're comfortable troubleshooting, learning quickly, and diving into technical details

• Communication Skills: You can explain technical concepts clearly to non-technical audiences and listen actively to customer needs

• Growth Mindset: You embrace learning, welcome feedback, and see challenges as opportunities to develop

• 1–2 years of IT, technical support, or business-focused technology experience (consulting, support, IT operations, systems administration, etc.)

• Hands-on familiarity with DEX (Digital Employee Experience) concepts as a user—you understand how endpoint and application performance impacts employees

• Baseline EUC (End-User Computing) knowledge at any level—whether Windows, endpoint management, or basic system support

• Proven ability to communicate technical information clearly to business and IT stakeholders

• Nice to Have (We Can Train the Rest)
• Customer-facing consulting or advisory experience

• Prior consulting, PSA tools, or project management exposure

• Scripting or API integration experience

• Experience with analytics or data interpretation

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.
This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.