Partner Success Manager

About the job

ITMC is seeking a Partner Success Manager (PSM) to build and grow our channel partner ecosystem. This role owns the relationships with resellers, value-added resellers (VARs), and technology partners, enabling them to sell, deploy, and support ITMC and 101VOICE solutions effectively.
The ideal candidate understands how revenue moves through a channel, knows what partners need to succeed, and can work cross-functionally to deliver it. This is a strategic and operational role: part relationship manager, part enablement lead, part revenue driver.
Partner Relationship Management
•Serve as the primary point of contact for a portfolio of channel partners, building trust with partner sales leads, technical teams, and executive stakeholders.

• Conduct regular business reviews with partners to assess pipeline health, address blockers, and align on shared goals.

• Monitor partner engagement and proactively address risks before they affect co-sell revenue or renewals.

• Act as the voice of the partner internally, coordinating with sales, engineering, operations, and leadership to resolve issues and remove friction.
• Partner Enablement & Growth
• Onboard new partners and run structured enablement programs covering ITMC and 101VOICE solutions, SLED market dynamics, and sales best practices.

• Identify opportunities to deepen partner relationships through co-sell motions, joint account planning, and expanded solution scope.

• Develop and maintain partner-facing resources including training materials, playbooks, and competitive positioning guides.

• Track partner-sourced and partner-influenced pipeline, and work with partners to advance deals through close.
• Cross-Functional Collaboration
• Coordinate with sales, engineering, and project management to ensure smooth hand-offs on partner-driven deals and deployments.

• Support partner registrations, deal registration management, and vendor alliance activities.

• Maintain accurate partner records, engagement logs, and pipeline data in the CRM.

• Share partner feedback and market intelligence to improve ITMC's channel program and product offerings.

• 3–5 years of experience in channel sales, partner management, or partner success within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.

• Demonstrated track record of managing a portfolio of reseller or technology partners and driving partner-sourced revenue.

• Experience supporting or selling into public sector, government, or education (SLED) markets preferred.

• Familiarity with networking, cloud, cybersecurity, unified communications as a service (UCaaS), or managed services solutions.

• Strong relationship-building, facilitation, and executive-level communication skills.

• Experience managing partner pipelines in a CRM platform such as HubSpot or Salesforce.

• Organized, self-directed, and comfortable managing multiple partner relationships and priorities simultaneously.
• Core Competencies
• Partner-first mindset with the business acumen to connect partner activity to revenue outcomes.

• Ability to build credibility quickly with partner sales and technical teams.

• Skilled at enablement; able to translate complex solutions into training and tools that partners will actually use.

• Collaborative by default, with strong follow-through and accountability across internal and external teams.

• Adaptable in a fast-paced environment where the channel program is still being built.

IT Management Corporation (ITMC) is a technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments, with a strong focus on State, Local Government, and Education (SLED) customers.
By combining deep technical expertise with a customer-first approach, ITMC delivers scalable, secure, and innovative solutions that help organizations improve performance, strengthen security, and achieve their business objectives.
Learn more at ITMC.net .