Business Operations Manager, North America

About the job

• As part of the IFS Ultimo team, the Business Operations Manager will partner closely with the CRO for North America and senior sales leaders to drive strategic decision-making and business operations execution across a high-growth SaaS business.
• This role sits at the intersection of strategy, operations, and commercial execution, supporting initiatives such as forecasting, go-to-market (GTM) planning, Quarterly Business Reviews (QBRs), and sales policy. You will translate data into insights, insights into decisions, and decisions into scalable processes that support sustained growth.
• Key Responsibilities:
• Own the business operating rhythm including pipeline councils, performance reviews, and QBRs.
• Own and support sales forecasting, including pipeline assessment and scenario planning (worst case, best case) to support leadership decision-making.
• Support the GTM planning process as part of the annual sales strategy cycle, including segmentation, resource allocation, territory design, coverage models, and quota setting.
• Derive actionable insights into business health and act as a trusted partner to sales leaders in defining corrective actions and strategic priorities.
• Partner across Finance, Product, Marketing, and Sales Operations to align on revenue priorities.
• Lead the design and execution of key strategic initiatives in North America, ensuring follow-through from concept to measurable business outcome.
• What You’ll Gain
• A high-impact role within a scaling, high-growth SaaS organisation.
• Direct exposure to executive leadership and strategic decision-making.
• The opportunity to shape GTM and commercial strategy.
• A collaborative environment focused on learning, ownership, and continuous improvement.

• Key Competencies
• Strong strategic and analytical thinking with the ability to move between detail and big-picture perspectives.
• Highly structured and organised, able to manage multiple priorities in a fast-paced, high-growth environment.
• Commercially minded, with a clear understanding of SaaS GTM motions and revenue drivers.
• Confident communicator, able to influence senior stakeholders with data-driven insights.
• Proactive problem-solver who thrives in ambiguity and enjoys building scalable solutions.
• Qualifications
• Essential:
• 5+ years of experience in Business Operations, Strategy, RevOps, Consulting, or a similar role, ideally within a SaaS company.
• Proven experience supporting executive leadership and drivind data-driven decision making.
• Bachelor’s degree
• Advanced proficiency in Excel and PowerPoint
• Experience working with Hubspot CRM