Partner Technical Architect

About the job

Partner Technical Architect
Global Partners & Channels | Partner Technical Acceleration Group
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking a Partner Technical Advisor to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize.

While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements.

What You’ll Do
As a Partner Technical Advisor, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.

• Partner Strategy & Business Development
• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
• Pre-Sales Excellence & Solution Strategy
• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.
• AI-First Innovation & Co-Creation
• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.
• Value Engineering & Orchestration
• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Required:

• 5+ years of hands-on ServiceNow experience with strong workflow expertise across multiple products (e.g., ITSM, ITOM, SecOps, CSM, HRSD), including a track record of building partner pipeline and shaping co-sell motions grounded in a delivery perspective.
• 8+ years of experience in pre-sales solution consulting, partner strategy, or enterprise technology advisory, with proven success leading technical discovery, customer demonstrations, and partner engagements.
• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
• Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
• Experience shaping or scaling partner practices, offerings, or go-to-market motions.
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

• Preferred & Standout Experience:
• Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).
• Background in management consulting, strategy advisory, or partner business development.
• ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

• What This Role Does Not Do
• Perform platform configuration, development, or solution delivery.
• Manage commercial contracts, pricing, or financial program management.
• Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth).
• Own day-to-day partner relationship management (coordinates with Partner Management).

Travel for partner, customer, and organizational activities up to 50%.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.