Lending Relationship Officer

About the job

Lending Relationship Officer
First Service Bank
Location: Corporate (Greenbrier, AR)

First Service Bank, honored as one of Arkansas' Best Places to Work for seven consecutive years (2020–2026), is looking for an experienced Lending Relationship Officer to lead our Lending Relationship Bankers, develop meaningful customer relationships, and support continued growth across our lending and deposit portfolios.

Are you a relationship-driven banking professional who enjoys developing people, growing business, and helping customers achieve their financial goals? We're looking for a leader who understands that successful banking goes beyond originating loans. It's about building trust, developing strong teams, identifying opportunities, and delivering exceptional service.

As our Lending Relationship Officer, you'll work closely with executive leadership, guide a team of lending professionals, and play an important role in strengthening customer relationships and lending operations as First Service Bank continues to grow.

• What You'll Do
• In this role, you'll provide leadership and direction to our Lending Relationship Bankers while managing lending relationships, supporting business development, and promoting consistent lending practices across the Bank.
• You'll:
• Lead, coach, and develop Lending Relationship Bankers while establishing clear expectations and accountability for performance, service, and relationship growth.
• Originate and service consumer, commercial, and small business loans within established lending authority and Bank policies.
• Develop and maintain strong customer relationships while identifying opportunities to expand lending, deposit, and other banking services.
• Gradually assume responsibility for an established loan portfolio through a coordinated transition with executive leadership.
• Monitor portfolio quality, renewals, maturities, exceptions, and past-due activity to support sound lending decisions.
• Partner with Commercial Banking, Mortgage Banking, Credit, Loan Operations, and branch teams to meet customers' broader financial needs.
• Collaborate with lending leadership to strengthen processes, improve communication, and promote consistent lending procedures across branches.
• Support team development, training, workload coordination, and cross-branch coverage.
• Establish and monitor lending, deposit, service, and portfolio goals in partnership with executive leadership.
• Represent First Service Bank through community involvement, business development, and relationship-building opportunities.

• What You'll Bring
• We're looking for someone who combines lending experience, strong relationship-building skills, sound judgment, and the ability to lead and develop others.
• Our ideal candidate will have:
• Experience in banking or lending, with knowledge of loan analysis, documentation, servicing, and customer relationship management.
• Experience across multiple types of lending, including consumer and commercial lending, preferred.
• A background in retail banking, deposit products, and business development preferred.
• Previous experience managing, coaching, training, or developing associates preferred.
• Working knowledge of banking regulations, lending practices, and credit principles.
• Strong communication, analytical, organizational, and problem-solving skills.
• The ability to manage multiple priorities while maintaining accuracy, professionalism, and attention to detail.
• Sound judgment and a commitment to customer service, confidentiality, and ethical banking practices.
• Proficiency with Microsoft Word and Excel and the ability to learn banking systems and technology.
• A high school diploma or GED; a college degree in a related field or equivalent banking experience preferred.
• The ability to maintain any required registrations or certifications associated with assigned lending responsibilities.

• What Will Make You Successful Here
• You're a relationship builder who understands that great banking begins with trust, communication, and exceptional service.
• You enjoy developing others, setting clear expectations, and helping your team achieve meaningful results.
• You recognize opportunities to grow lending and deposit relationships while maintaining sound credit judgment.
• You're comfortable balancing customer relationships, lending responsibilities, and operational priorities.
• You know how to collaborate across departments, address challenges, and turn opportunities into action.
• Most importantly, you lead with integrity, accountability, and a genuine commitment to the success of your customers, your team, and First Service Bank.

Why You'll Love Working with Us:
At First Service Bank, you'll be part of an organization where relationships matter and your leadership can make a meaningful impact. As our Lending Relationship Officer, you'll have the opportunity to develop banking professionals, strengthen customer relationships, collaborate with leaders throughout the organization, and contribute to the Bank's continued success.

Why Join Us? This position comes with a first-class, comprehensive benefits package, including:

• Employee medical, dental, vision, life insurance, cancer insurance, and long-term disability insurance for less than $75.00 per month!
• Clothing stipends to keep you looking sharp and professional.
• Professional and personal development opportunities to help you grow and advance in your career.
• Tuition reimbursement to support your educational goals.
• To learn more about our amazing benefits, visit: www.firstservicebank.com/careers
• Ready to grow relationships, serve the Greenbrier community, and join our award-winning team? Apply now and let’s create something amazing together!
• First Service Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic

Who We Are
Superior Customer Service

At First Service Bank, service is our middle name. We strive to exceed our customers’ expectations by creating a remarkable customer experience daily.
Our associates are relationship-builders who work to understand our customers’ needs.

First Service Bank - Proudly recognized as one of Arkansas' Best Places to Work for seven consecutive years (2020-2026)!