Seasonal Bell / Case Runner Attendants - Gaylord Texan Resort

About the job

About Towne
Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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Job Details

• Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is:
• Bell Attendant Position: $7.25 per hour plus cash tips daily
• Case Runner Position: $14 per hour

Work Schedule: Standard shift times can range from 7:00am - 3:00pm | 3:00pm - 11:00pm | 11:00pm - 7:00am. Mid-Shift times, which are primarily dependent upon resort business volumes can range from 9:00am - 5:00pm | 11:00am - 7:00pm | 1:00pm - 9:00pm. All listed shift times are slated to change and will be contingent upon resort business volumes and candidate availability. This will be discussed and verified during on-site interviews.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

• The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.
• Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.
• Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.
• Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.
• Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.
• Completes all tasks in a timely manner as instructed by the Account Manager

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience:

• One to three months related experience and/or training

Knowledge:

• Knowledge of principles and processes for providing customer and personal services.

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed