Telephone Operator

About the job

Hello,

• Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:
• Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
• You must meet all of the job requirements at the time of submitting the application.
• You can only apply one time to a job requisition.
• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,
Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/
license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:
R00054095

Job Category:
Clerical and Customer Service

Organization:
Operators - Team B

Location/s:
Main Campus Jackson

Job Title:
Telephone Operator

Job Summary:
To receive and relay incoming and outgoing telephone calls on the university system to include scheduling and implementation of multi-party conference calls. To provide directory information, transfer calls, and clerical support as required.

Education & Experience
High school diploma/GED.

Certifications, Licenses or Registration required : N/A

Knowledge, Skills & Abilities
Knowledge of telephone consoles and related equipment. Basic data entry and word processing skills. Customer service; verbal and interpersonal skills. Ability to handle difficult or irate callers. Ability to resolve problems.

• Responsibilities
• Operates switchboard and routes incoming calls to appropriate location.
• Schedules and places long distance and conference calls.
• Reviews and updates operator directory database.
• Researches and provides directory information to internal and external inquirers in accordance with applicable procedures.
• Receives and delivers messages from callers.
• Performs data entry and maintains appropriate logs and files.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.
• Physical and Environmental Demands
• Requires occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional lifting and carrying up to 10 pounds, frequent reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:
Full time

FLSA Designation/Job Exempt:
No

Pay Class:
Hourly

FTE %:
100

Work Shift:
Rotating

Benefits Eligibility:

Grant Funded:
No

Job Posting Date:
10/5/2026

Job Closing Date (open until filled if no date specified):