Patient Accounts Liaison - CBO - FT

About the job

Who We Are
At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy
Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values
Our core values— Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE) —guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us
Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

JOB SUMMARY
Works under direct supervision of the Lead/Supervisor Customer Service and the Patient Accounts Manager, and follows written policies and procedures to perform the specified job duties: Communicates both verbally and written with internal and external customers; Interprets and follows instructions, policies, guidelines and standards; Answers and resolves issues presented by patients/guarantors, agencies, third party payers and HMC associates; Assists with billing, payment posting, and other reimbursement issues; Explains and advises patients/guarantors on financial responsibility options; Establishes payment agreements; Initiates financial assistance applications for management approval and adjustments; Performs additional duties as assigned by Superiors.

JOB QUALIFICATIONS
Education: High school diploma or GED equivalent. College level courses preferred.
Licensure: Certified Revenue Cycle Representative (CRCR) Certification or HFMA Certified Patient Account Representative (CPAR) preferred.
Experience: 1 to 2 years’ experience in hospital billing/collections or customer service required. 2-4 years’ experience in hospital or medical setting providing billing/collections or customer service preferred.
Skills:
· Effective listening, written and verbal communication both internal and external customers
· Attentive to details
· Able to complete tasks timely with accuracy
· Proficient in office equipment and various system software
· Proficient in math and data entry
· Provide professional customer service
· Knowledgeable of insurance processes, and medical terminology
· Trustworthy
· Ability to be a positive team member
· Proficient in Microsoft Excel and Word
· Ability to handle issues with sound judgement
· Analytical skills for issue identification and resolution
· Able to handle questions and confrontations calmly and professionally
· Understands instructions and able to implement instructions, policies and guidelines

PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS
Office environment with constant exposure to the public. Good health, ability to work under pressure with constant interruptions. Long hours sitting, some lifting and walking. Requires analytical skills such as problem analysis. Very stressful, constantly receiving requests or complaints from patients. Must be able to remain calm and polite while analyzing detailed information and taking appropriate action.

• Full-Time Benefits
• 403(b) Matching (Retirement)
• Dental insurance
• Employee assistance program (EAP)
• Employee wellness program
• Employer paid Life and AD&D insurance
• Employer paid Short and Long-Term Disability
• Flexible Spending Accounts
• ICHRA for health insurance
• Paid Annual Leave (Time off)
• Vision insurance