Member Contact Center Sales Associates (FT & PT)

About the job

If you're passionate about customer service, enjoy helping others, and thrive in a goal-oriented environment, we'd love to have you on our team!

Do you enjoy helping people while building lasting relationships? Join our team as a Member Contact Center Sales Associate , where you’ll provide exceptional service while helping members get the most value from their AAA membership.

In this fast-paced, high-volume contact center role, you’ll use a consultative, relationship-focused approach to understand members’ needs and recommend products and services that best fit their lifestyles. You’ll assist members with questions about their benefits, connect them with our Travel Contact Center when needed, and recommend relevant financial services and driving school programs. You’ll also know when to connect members with our Emergency Roadside Assistance team or other specialized departments based on their needs.

Throughout every interaction, you’ll provide knowledgeable, personalized, and outstanding customer care while helping members make the most of everything AAA has to offer.

***Full Time and Part Time positions available! Set weekly schedules. Next New Hire Training Classes to begin November 16, 2026!

This is a work from home position , candidates must live within one of these territories to be considered: ·Connecticut ·Delaware ·Kentucky ·Maryland ·New Jersey Oklahoma ·Pennsylvania ·South Dakota ·West Virginia)

• What You'll Do:
• Build strong relationships with members through personalized, consultative service.
• Recommend and sell AAA Memberships, travel products, financial services, and other AAA solutions.
• Assist members with questions about membership benefits, travel reservations, roadside assistance, driving school, and general account inquiries.
• Deliver friendly, professional support in a fast-paced contact center environment.
• Consistently meet or exceed established sales and performance goals while providing an exceptional member experience.

• Why work for AAA Club Alliance?
• Fully remote/work from home.
• All Computer equipment provided.
• Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
• Paid Virtual Training (must be able to attend all training).
• 1st shift and 2nd shift schedules available. One weekend shift each week REQUIRED. Set schedule.
• Variety of Work Schedules starting any time between 8:00 a.m. up to 5:00 p.m. EST (Full-time and Part -time)
• Company-wide Career mobility opportunities

** Training Requirement : Training is paid and will take place virtually, Monday - Friday (9:00 a.m. - 4:30 p.m. EST) for the first 5 weeks. Must be able to attend ALL training. Work schedule will begin after training is completed. ** Set work schedule.

• What we can offer you:
• A starting base hourly rate for this position is $15.00 - $20.00. ** The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location.
• Uncapped monthly incentive plan based on individual performance
• Shift differential for 2nd shift of 8%
• And so much more....review full listing of AAA Club Alliance Benefits.

• What we need from you:
• High School Diploma or equivalent.
• 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience.
• A Motor Club License is required for selling and servicing AAA ACA Memberships. Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire. Costs will be reimbursed at time licensing is secured. Costs varies by State (up to $200).
• Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home. Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care.
• Must be able to work overtime and/or on holidays as required by business needs.
• Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.
• Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.

LI-Remote #US

• Full time Associates are offered a comprehensive benefits package that includes:
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:
Customer Service