Travel Agent, Travel Contact Center, Remote

About the job

Full-Service Travel Agent | Work From Home

Turn your passion for travel into a rewarding career!
Do you have a passion for travel and a talent for creating memorable experiences? AAA Club Alliance is seeking an experienced Full-Service Travel Agent with both domestic and international travel booking expertise to join our remote Travel Contact Center team.

In this work-from-home position, you’ll help Members and non-Members plan and book personalized vacations—from weekend getaways to complex international itineraries. You’ll build lasting client relationships, provide exceptional service, and have the opportunity to earn monthly performance incentives.

Who Can Apply?
To be considered, candidates must reside in one of the following locations:
Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

• Why You’ll Love Working at AAA
• 100% Remote: Work from the comfort of your home.
• Competitive Pay: $18.00–$24.00 per hour, based on experience and geographic location, plus monthly performance incentives for sales and bookings.
• Paid Virtual Training: Receive paid training with all required equipment provided.
• Comprehensive Benefits: Enjoy a competitive benefits package.
• Work-Life Balance: Accrue more than three weeks of PTO during your first year.

• Work Schedule
• All hours are Eastern Time.
• Sunday: 10:00 AM–4:00 PM
• Monday: 9:30 AM–6:00 PM
• Tuesday: 9:30 AM–6:00 PM
• Wednesday: 10:00 AM–6:00 PM
• Thursday: Off
• Friday: 9:30 AM–6:00 PM
• Saturday: Off

• What You’ll Do
• As a Remote Full-Service Travel Agent, you will:
• Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits based on each traveler’s needs.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

• Minimum Qualifications:
• Successful candidates must have:
• A high school diploma or equivalent. Travel school graduates are encouraged to apply.
• At least 2 years of recent leisure travel industry sales experience .
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• The ability to succeed in a fast-paced, high-volume contact center environment.
• Ticket void and basic exchange experience is a plus.

• Training & Schedule Requirements
• Successful candidates must:
• Attend all required paid virtual training, Monday through Friday, from 9:00 AM–5:30 PM EST .
• Successfully complete training before beginning the regular work schedule.
• Work a set schedule that includes one weekend day each week , along with one weekday and one weekend day off.

Join a Team That Helps People Explore the World!
At AAA Club Alliance, you’ll combine your travel expertise with exceptional customer service to help travelers create unforgettable experiences while building your career.
If you’re passionate about travel, enjoy connecting with customers, and are looking for a rewarding remote opportunity with competitive pay, incentives, and excellent benefits , we’d love to hear from you.

Apply today and start helping people explore the world!

• #LI-Remote #US
• Full time Associates are offered a comprehensive benefits package that includes:
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:
Sales