IT Support Specialist - Year Round

About the job

• Year Round
• Classic, consistent quality from a winning team!
• Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: This is not your standard call center help desk position. The Deer Valley IT Support Specialist role is for someone who enjoys plenty of sunshine, snowstorms, skiing, and computer screens. We support everything from ski gates to credit card gateways to point to points to Wi-Fi to SQL clustered nodes to end users to digital signage and much more. The position will report to the IT Operations Manager and will serve as the first line of triage for helpdesk support requests. When helpdesk tickets are trickling in, a pivot is expected to project oriented work. The ideal candidate will want to learn as much as possible about everything we operate.

• RESPONSIBILITIES:
• Triage helpdesk tickets quickly and accurately with detailed notes.
• Support, repair, configure, and upgrade Windows, Mac, Android, iOS, and Linux devices.
• Reach out across departments, teams, vendors as appropriate to determine and resolve issues; pride in ownership throughout the steps of resolution.
• Move and re-configure hardware with a high degree of attention to neatness and cable management.
• Solving problems and fixing things. Including RFID ski gates, business applications, webcams, PtPs, and everything else under the IT umbrella.
• Low voltage wiring including network cable termination and fiber splicing.
• Able to accommodate on-call periods. Weekend and holiday work required.
• Continuous learning and ability to adapt to and integrate rapidly changing technologies.
• Demonstrate compassion and patience for end users experiencing computer problems.
• Other duties as assigned.

• COMPETENCIES & JOB REQUIREMENTS
• Exemplary customer service and communication skills.
• Strong desire to work in a mountain setting in a cold weather environment, outdoor working conditions may be common. Possess a basic understanding of ski resort operations. Ability to ski from site to site.
• Ability to work alone, set priorities, self-start, and engage additional help as necessary.
• Demonstrated knowledge and experience managing Windows PC and Mac computers in an enterprise Active Directory domain environment, including system deployment/imaging.
• Some knowledge of network infrastructure concepts including enterprise Wi-Fi, Cisco switching, fiber varieties, and ethernet cabling.
• Understanding of Microsoft Office365 Suite including how to use and support MS Teams, Sharepoint, email, and calendar.
• Experience managing file shares, file services, and related technologies.
• Experience with data center racking, cabling, power.
• Proficient in communicating technical information to non-technical audiences.

• QUALIFICATIONS:
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Willingness to work outdoors in variable mountain weather conditions.
• Ability to ski or travel between resort locations as needed.
• Experience supporting Windows and Mac systems in an Active Directory environment.
• Familiarity with Microsoft 365 (Teams, SharePoint, Outlook, etc.).
• Basic understanding of networking concepts including Wi-Fi, switching, and cabling.
• Experience with data center hardware, cabling, and power management.
• Ability to explain technical concepts to non-technical users.
• Preferred Qualifications
• 2-year degree in a technical field or equivalent work experience
• CompTIA A+ Certification or similar.
• Working Conditions
• Environment: Indoor and outdoor work in a mountain resort setting.
• Physical Requirements: Must be able to lift and move equipment, ski or travel between resort locations, and work in varying weather conditions.

Deer Valley Resort is an Equal Opportunity Employer.