Trail's End Lodge Guest Services Supervisor - Year Round

About the job

• Year Round
• Classic, consistent quality from a winning team!
• Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: A Guest Services Supervisor’s main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the front desk of Trail’s End Lodge.

• RESPONSIBILITIES:
• Checking guests in and out, including settling guest balances upon departure according to established protocols
• Concierge duties, including making reservations for restaurants, transportation, childcare, and other activities
• Assist in coordinating transportation and bell related duties, such as guest requests, luggage, and guests for pick- ups and drop off
• Handling and completion of cash, credit card, & lift ticket sales transactions daily
• Help the Guest Services Manager recruit, manage, train, motivate, supervise, schedule, and evaluate performance of all the front of house staff
• Demonstrate proactive guest, owner, and employee problem resolution with urgency, respect, and empathy towards all issues presented
• Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication.
• Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow for the front of house
• Assist Guest Services Manager in completing staff timecard entries
• Be available as a Guest Services Agent, Concierge, or Bell staff as needed
• Must have a flexible schedule and be available for varied and extensive shifts as hours of operation and workload of the property dictate
• Provide support to other departments as needed
• Maintain vehicle policy and protocol to ensure requirements are met by any staff person who is authorized to utilize/drive Deer Valley or HOA owned vehicles
• Other duties as assigned

• QUALIFICATIONS:
• Staff leadership, coaching and mentoring experience preferred
• Ability to interact professionally with guests, vendors, departments, and staff
• Possess excellent verbal and written communication skills
• Must be able to work varied shifts, including weekends and holidays
• Understanding of computers, systems, and guest service tools
• Ability to multi-task, prioritize, self-motivate, and strong attention to detail
• Must have a valid driver's license and clean driving record

• DATES OF EMPLOYMENT:
• Flex Year Round – may have periods of layoff or reduced hours

• PAY RATE:
• $22.00 - 24.00 per hour, DOE

Deer Valley Resort is an Equal Opportunity Employer.