Guest Services Ambassador | Cleveland Browns

About the job

THE PROJECT
“We Unite fans by Always Delivering Best-In-Class Experiences.”
The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions. Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest.

If you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field!

• ESSENTIAL FUNCTIONS
• Greeting and welcome guests as they enter Huntington Bank Field.
• Provide excellent customer service to enhance the fan experience.
• Proactively assist guests with any questions or concerns they may have.
• Understand and enforce all Huntington Bank Field policies and procedures.
• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
• Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.
• Report all incidents to Team Leaders.
• Thank guests for attending as they leave.

• QUALIFICATIONS
• Excellent interpersonal and communication skills with a guest-first mindset
• Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance.
• Physically able to stand for extended periods and navigate stairs throughout the venue
• Comfortable working in all weather conditions including outdoors
• Reliable transportation to and from Huntington Bank Field
• Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games
• Ability to successfully pass a criminal background check and drug screening
• Must be at least 18 years of age

• PERKS
• 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only)
• Preferred consideration for future employment opportunities within the Cleveland Browns organization
• Free Event Day parking as well as free major event day meals are provided
• Performance based incentive programs

• COMPENSATION
• Positions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more.
• A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership.

LOCATION
Huntington Bank Field - Cleveland Browns