Senior IT Support Specialist

About the job

• Allegiant Stadium
• Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. The state-of-the-art, fully enclosed, multipurpose venue, with a capacity of more than 65,000, hosts the world's biggest artists, most sought-after tours and premier sporting events including Super Bowl LVIII, multiple NFL Pro Bowls, WrestleMania 41 and 42, CONCACAF Gold Cup Final and UNLV Rebels football. Allegiant Stadium will also host the 2027 College Football Playoff National Championship, the 2028 Men's Final Four and Super Bowl LXIII in 2029. Allegiant Stadium is committed to giving back to the community through diversity, inclusion, and outreach initiatives. In addition, Allegiant Stadium is proud to be LEED Gold-certified, powered by 100 percent Nevada-sourced renewable energy and dedicated to implementing sustainable practices and programs. For more information, visit allegiantstadium.com or follow @allegiantstadm on X and @allegiantstadium on Instagram.
• Required Qualifications
• A minimum of 4 years’ experience in Information Technology; experience with live events a plus.
• 3 or more years' experience with the following: • Support of desktop operating systems (Windows, Macintosh) and mobile devices (IOS/Android).
• Complex troubleshooting of systems and networks
• IT support in an onsite, customer-facing role.
• Cyber security tools such as EDR, vulnerability management, security awareness training, intrusion detection.

• Certifications: • CompTia Security + or similar (Preferred)
• Microsoft Certifications (Preferred)

• Strong verbal, written communications, and customer service skills.
• Strong working knowledge of networking concepts and support of TCP/IP protocols, DNS and DHCP.
• Highly comfortable and capable of troubleshooting complex issues in a time sensitive manner.
• Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
• Self-motivated and able to either work independently or as a team.
• Communicate both orally and in writing in a clear and concise manner. Ability to create and write clear, complete documentation.
• Ability to be on your feet for extended periods of time, lift equipment up to 50 pounds, work extended hours, and participate in an on-call rotation.
• Proficient in Microsoft Office 365 products (Word, Excel, Outlook, Teams, Visio, SharePoint, OneDrive) and ability to learn required business systems.
• Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.

Preferred Qualifications (if applicable):
· Experience with MDM (Jamf)
· Experience with Linux operating systems.
· Experience with business applications, with experience in report writing, creating user documentation and/or specifications, etc.