Business Intelligence Consultant, Talent Acquisition, Austin Human Resources

About the job

About This Position

Austin Human Resources is seeking an experienced and highly motivated Business Intelligence Consultant to join our Talent Acquisition team. This position combines data analysis, Workday Recruiting expertise, and business process improvement to strengthen hiring operations and inform recruitment strategy.
The consultant will develop reports and dashboards using current and legacy applicant tracking data, advise recruiters and hiring managers on complex system issues, and help configure and enhance Workday Recruiting business processes. Working with system teams and external service providers, this role will translate operational needs into practical solutions, align recruiting procedures with City policies, and use labor market information and sourcing tools to support targeted recruitment efforts.

Job Description:
Business Intelligence Consultant

Purpose:
Under general supervision, is responsible for utilizing Business Intelligence (BI) tools to help business teams maintain and drive improvement in business results.

• Duties, Functions and Responsibilities:
• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
• Analyzes business and functional requirements and translates these requirements into robust, scalable, and operable solutions.
• Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results.
• Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports.
• Designs, develops, and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards.
• Performs conversions, imports, and exports of data within and between internal and external software systems.
• Merges BI platforms with enterprise systems and applications and documents new and existing models, solutions, and implementations.
• Enhances the performance of BI tools by defining data to filter and indexes.
• Troubleshoots BI tools, systems, and software. Troubleshoots reported data loads or reconciliation inconsistencies in conjunction with the sites for data models and/or reports.
• Tracks, monitors, and analyzes performance and production issues, and implements improvements.
• Supports and helps manage external resources, such as service providers and vendor support and participates in vendor evaluations.
• Maintains the quality of Metadata Repository by adding, modifying, and deleting data.
• Provides input to the development of data/information quality metrics.
• Tracks and reports on issues and enhancement requests for the business in a timely manner.
• Analyzes and tests new releases/versions of software.
• Designs and delivers end-user training and training materials. Trains users to transform data into action-oriented information and to use that information correctly.

Responsibilities - Supervisor and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.

• Knowledge, Skills, and Abilities:
• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of reporting analysis, design, and programming principles as well as knowledge of multiple industry standard reporting tools such as Crystal and Business Objects.
• Knowledge of industry standard database systems such as MS, SQL, and Oracle.
• Knowledge of Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) concepts.
• Knowledge of release, change, configuration, and incident management.
• Knowledge of industry reporting techniques and developing and maintaining interactive reports.
• Knowledge of relational data modeling and relational database design.
• Knowledge of standard industry ERP technologies such as SAP.
• Knowledge of business operations as well as one or more business functional areas.
• Skill in data analysis and data mining.
• Skill in identifying and solving system and application problems.
• Skill in coordinating work projects and providing technical assistance.
• Skill in preparing data structures, flowcharts, and logic flow diagrams.
• Skill in applying migration procedures.
• Skill in analyzing and meeting the data processing needs of users.
• Skill in working with people of varying technical abilities in a team environment.
• Skill in training groups on reporting standards.
• Skill in analyzing major system reporting problems and applying appropriate solutions.
• Skill in actively participating in functional unit testing, integration testing, stress testing, systems testing, and user acceptance testing.
• Ability to learn City specific and industry standard reporting tool sets.
• Ability to explain complex technical information in business terms and communicate clearly and effectively both verbally and in writing.
• Ability to support and work with Business Intelligence/Data Warehousing environments.
• Ability to establish and maintain effective working relationships with City staff and the general public.

• Minimum Qualifications:
• Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools.
• Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience.

• Preferred Qualifications:
• Demonstrated experience using Workday Recruiting to advise recruiters and hiring managers on resolving complex issues and improving recruiting operations.
• Demonstrated experience in configuring Workday Business Process steps.
• Advanced experience in extracting, reconciling, and analyzing data from current and legacy applicant tracking systems, and developing reports, dashboards, or other tools that support talent acquisition strategy and operational decisions.
• Demonstrated experience representing talent acquisition in system planning and enhancement efforts, including defining operational requirements, testing changes, and supporting recruiting administration, business process, and security configuration as needed.
• Demonstrated experience developing recruiting procedures and partnering with system teams to implement enhancements that align technology with hiring policies, established practices, and new process requirements.
• Demonstrated experience managing or supporting external vendors, including talent suppliers, outreach partners, and providers of employment eligibility (I-9 and E-Verify), unemployment claims, or related HR services.
• Demonstrated experience using labor market information, candidate data, and sourcing tools to identify prospective talent and develop targeted recruitment strategies.

Notes to Candidate:
Austin Human Resources is seeking an experienced and highly motivated Business Intelligence Consultant to join our Talent Acquisition Division. This is an opportunity to turn data into actionable insights, strengthen recruiting technology, and improve the processes that help the City of Austin attract and hire talent across a wide range of public service careers.

The Talent Acquisition Division supports citywide hiring, including executive recruitment, Workday Recruiting and legacy system needs, employment eligibility, and unemployment claims administration. This position will help advance that work by developing reports and dashboards, tracking key performance indicators and recruiting metrics, resolving complex system issues, and partnering on enhancements to recruiting tools and business processes. We are looking for someone who can connect technology, data, and operational needs to support informed decisions and a more effective hiring experience.

Annual Salary Range: $75,950–$95,700 (midpoint)

Days and Hours:
Monday–Friday, 8:00 a.m.–5:00 p.m.
Hours may vary based on operational needs. Alternative schedules and remote work/teleworking options are available; however, this position requires working in the office at least 40% of each workweek. Remote work/teleworking options are available upon successful completion of the standard probationary period, subject to operational needs and supervisory approval.

• Employment Application:
• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please include all current and previous employment you wish to have evaluated as part of your qualifications.
• Your work history must list job titles, employment dates, duties, functions, and responsibilities for each position.
• Starting salary is based on the relevant experience documented in your application.
• The hiring process may include assessments, screening interviews, panel interviews, and a final interview with leadership.
• This position requires a resume and cover letter, in addition to a fully completed application. Statements such as “see résumé” are not accepted. Use “N/A” in fields that do not apply.
• We invite you to review the City of Austin’s guiding principles and core competencies on the Apply for a City of Austin Job webpage.
• The City of Austin may close a job posting at any time after seven (7) days from the initial advertisement.
• Once the job posting has closed, applications cannot be modified.
• Use of AI to respond to the application or during the interview process is strictly prohibited.
• This position requires a criminal background investigation.

Important Note to Applicants:

The Job Posting Close Date reflects the final day to apply; however, the posting will close at 11:59 p.m. on the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
We recommend saving or printing a copy of the job posting for your records. Once the posting has closed, it will no longer be viewable in the system.

• If You Are Selected to Interview:
• Top candidates will be required to provide:
• Proof of education, including high school, GED, undergraduate, and/or graduate degrees, as applicable.
• Proof of professional licenses or certifications.
• DD-214 for military or veteran applicants, prior to confirming a start date.

Benefits:
Working with the City of Austin provides health and welfare benefits, including low-cost medical, dental, and vision coverage; paid leave; a highly competitive retirement plan; training opportunities; and more. Visit the Active Employee Benefits webpage for additional information.

Additional Information:
Assessments may be administered as part of this recruitment.
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The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

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