DROP AND COUNT ROOM TEAM LEAD

About the job

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description:
SUMMARY:
Responsible for supervision of the slot machine bill acceptor pick-up and slot coin drop pick-up, weighing, wrapping, counting of table games and slot machine currency, tickets, and coupons as applicable. Supervises all drop/count team members in their assigned duties. Maintains compliance with regulations and departmental policies, procedures, and internal controls. Responsible for supervising the timely implementation of all procedural changes and works with the supervisor to make sure that they are understood and followed by Team Members. Assists count/drop team members in the performance of their daily assignments. Assists in the total reconciliation of the slot and table games drop. Must be familiar with operating and performing minor repairs of equipment in the count room. Performs the duties of a count/drop team member as required. Works with Team Members in a highly secured/monitored area.

• ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Interacts effectively with the public and Team Members. Perform excellent customer service at all time.
• Follows strict department policies and procedures.
• Maintains a thorough working knowledge of laws, rules, and regulations of the Gaming Commission as well as company/departmental policies, procedures and internal controls.
• Assists in ensuring adequate staffing levels in the count rooms by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating Team Members as needed.
• Ensures the integrity of all count transactions.
• Assists in table games/slot drop pickups, weighing, wrapping, processing, balancing, and transferring the drop to the main bank vault.
• Assists in maintaining all records, reports, and other required paperwork in the Count Rooms.
• Assists in effectively resolving count disputes.
• Facilitates the flow of information to team members.
• Held accountable to a high degree for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent and regular attendance record.
• Works well with team members in highly secured and monitored areas.• Any reasonable request made by management.

PERFORMANCE REQUIREMENTS

• To perform this job successfully, an individual must be able to satisfactorily:
• Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
• Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.
• Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors.
• QUALIFICATION REQUIREMENTS:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:
High school diploma or GED preferred. 6 months with Chukchansi Gold Count Room experience required. Some college courses in accounting or related area preferred.
LANGUAGE SKILLS:
Ability to comprehend basic instructions furnished in oral, written or diagram form. Ability to respond to common inquiries or complaints and communicate effectively with team members and supervisors.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply commonsense reasoning to a variety of situations.
SPECIAL REQUIREMENTS:
Basic knowledge of computers. Must be able to work early morning hours.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The Team Member regularly works nears moving mechanical parts.
The Team Member is regularly required to life, move, push, pull 75 pounds and is occasionally required to lift, move, push, pull 100 pounds.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.
The noise level in the work environment can vary from loud to very loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.