Assistant Director of Student Financial Services

About the job

Job Description
The Opportunity

The Assistant Director of Student Financial Services provides leadership and operational oversight for Student Financial Services (SFS) staff and functions, including student accounts, billing, education benefits, training, compliance, and customer service. This role serves as a key leader within SFS, supporting the accuracy, consistency, and continuous improvement of departmental operations while ensuring compliance with university policies, federal and state regulations, and established business practices.

The Assistant Director will lead and develop staff, provide guidance on complex student account and customer service matters, review and analyze departmental reports and transactions, and ensure the consistent application of policies and procedures across SFS operations. The position serves as an escalation point for complex account issues and independently researches discrepancies, determines appropriate resolutions, and recommends corrective actions.

This position will also lead departmental initiatives focused on process improvement, operational effectiveness, and customer service. The Assistant Director analyzes performance data, identifies trends and areas of concern, prepares reports and recommendations for leadership, and supports audits and compliance activities.

The successful candidate will collaborate with internal departments, campus partners, students, families, and external organizations to promote consistent practices and a high level of service. This role requires strong leadership, analytical, communication, problem-solving, and decision-making skills, as well as the ability to manage multiple priorities in a fast-paced environment.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Qualifications
Required Qualifications:

• Bachelor’s degree in Business, Management, Accounting, Finance, or a related field, or equivalent combination of education and experience.
• Three to five years of related professional experience, preferably in accounting or finance.
• Strong analytical, problem-solving, critical-thinking, and decision-making skills.
• Experience managing multiple priorities, projects, and deadlines while maintaining accuracy and attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service orientation and the ability to effectively resolve complex customer issues.
• Demonstrated ability to lead, train, develop, and support staff.
• Ability to establish and maintain effective working relationships with diverse internal and external constituents.
• Ability to work independently, exercise sound judgment, and make informed decisions with limited supervision.
• Ability to maintain a high level of confidentiality and appropriately handle sensitive information.
• Proficiency with Microsoft Office Suite, particularly Microsoft Excel.
• Strong organizational skills and the ability to coordinate multiple responsibilities simultaneously.
• Ability to adapt to new ideas, processes, technologies, and organizational change.
• Demonstrated ability to manage employee relations, work priorities, and departmental projects.

Preferred Qualifications:

• Prior leadership experience in student financial services, student accounts, billing, accounts receivable, or collections.
• Experience working in a higher education environment.
• Experience with Campus Solutions and TouchNet.
• Experience with student account reconciliation, billing, payment plans, refunds, collections, write-offs, or account adjustments.
• Knowledge of federal and state regulations applicable to student financial services.
• Experience with education benefits or Veterans Affairs-related account processes.
• Experience developing and implementing business process improvements.
• Experience preparing operational reports, analyzing data, conducting audits, and identifying process efficiencies.

• To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R31227 7. Please attach all relevant materials to your application when you apply online. Complete submissions include:
• Cover letter
• Resume
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website .

Embry-Riddle does not accept unsolicited assistance from staffing or recruitment agencies. Agencies interested in partnering with the University should contact eraujobs@erau.edu and should not contact hiring managers or other University employees directly.
To preserve the integrity and authenticity of our hiring process, candidates are expected to participate without AI-assisted coaching, real-time response generation, or recording during interviews or assessments. Embry-Riddle does not use AI to automatically screen, rank, or select candidates.