Resident Services Coordinator

About the job

Community:
Eaves West Valley Number of Units:
873

About Fairfield
If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role
As a Resident Services Coordinator, you’ll be the heartbeat of the community—planning events, engaging residents, and ensuring exceptional customer service. This role is perfect for someone who thrives on building relationships and creating memorable experiences.

What You'll Do
Below is a snapshot of what this role is all about. While there is more to it, this is the core focus.

• Resident Engagement
• Plan and execute resident events.
• Create newsletters and communications.
• Welcome new residents and enhance their move-in experience.

• Customer Service
• Provide ongoing support to residents.
• Address and resolve resident concerns.
• Maintain professional communication with residents and prospects.

• Marketing & Outreach
• Promote the property through outreach and social media.
• Build positive relationships with local businesses and vendors.

• Administrative Support
• Assist with phone calls, work orders, and rent processing.
• Manage mail and package deliveries.
• Coordinate clubhouse rentals and maintain supplies.

Why You'll Love Fairfield
We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

• Driven by Vision : We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us.
• Career Growth & Learning : Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better.
• Culture of Collaboration : Enjoy a professional, supportive environment where we work together to drive meaningful impact.
• A Company that Cares : We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

• What We're Looking For
• High school diploma or equivalent required.
• Valid driver’s license may be required.
• Minimum of one year experience in a customer service, sales, hospitality, or retail position.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to read, write, understand, and communicate in English.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Strong typing skills.
• Superior customer service skills, including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to manage conflicting priorities and adjust priorities on a daily basis.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Join Our Team!
Ready to make an impact? Apply today!

#LI-MARSHALL

Estimated Rate of Pay :
$26.00 - $33.80 This position is non-exempt; the range above reflects hourly rates.

• The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:
• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

• Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.

​Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. The material duties of this position involve access to our residents’ homes, both when they are present and when they are not. The material duties of this position also involve access to the confidential information of our residents, including their financial information. Criminal history may have a direct, adverse, and negative relationship with this job duty. Pursuant to the Los Angeles, San Francisco, and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.