Post-Sales Account Specialist I

About the job

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles.

As the Sales Account Specialist, you will be responsible for providing a high level of customer service and sales support for the account management team, including communicating with customers as well as end-users, providing jobsite coordination and account maintenance and support.

• WHAT YOU'LL BE DOING
• Answer inquiries regarding order status, general shipping issues and order changes.
• Provide customer service support as required, including responding to technical or process requests from the sales team and/or customers, as needed.
• Communicate with customers and production team regarding order schedules and delivery requirements.
• Effectively communicate with Account Managers.
• Work in CRM and other software programs as needed.
• Work with internal teams to correct any customer problems in a timely fashion.
• Monitor accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process.

• WHAT YOU SHOULD HAVE
• 2 Year / Associate Degree or equivalent years of job experience required.
• 2-4 years of relevant work experience required.
• Attention to detail and analytical ability required.
• Problem-solving ability required.
• Proficiency in Microsoft Office programs (Outlook, Excel, Word, PowerPoint) required .
• External customer service experience, excellent listening skills, and people skills, including a friendly, positive attitude.
• Ability to manage time effectively, multi-task, and prioritize work through personal initiative.
• Ability to successfully communicate with and gain cooperation from peers and support personnel.
• CRM experience.

SOME THINGS WE THINK YOU SHOULD KNOW
Location: Schofield, WI
Work Arrangement: Hybrid, 3 days in office/2 remote

• COMPENSATION & BENEFITS
• Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.  The starting base pay range for this position is $62,685-$77,343 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:
• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

SPECIAL NOTATION
The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS
Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

EEO STATEMENT
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ACCOMMODATIONS REQUEST
Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation.

RECRUITING FRAUD ALERT
At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/ . We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact HR@greenheck.com for verification.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!