Medical Communications/Dispatch

About the job

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Scheduled Weekly Hours:
36

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

We are seeking a skilled and service driven Medical Communications Specialist to join our team! In this role, you will support medical communications operations by dispatching ground and air medical transport, coordinating with internal and external partners, and facilitating patient transfer communications. You’ll play an essential role in supporting safe, efficient patient movement across the region!

• What's Available:
• .9 FTE (36 hours weekly), full-time, benefit eligible
• Schedule: • 12-hour overnight shifts, typically 6:00 PM - 6:00 AM (may vary slightly based on department needs)
• Every 3rd weekend (Saturday and Sunday) required
• Orientation is conducted on day shift hours, approximately 6:00 AM - 6:00 PM and will last around 6 months before moving to overnight shifts

• Location: La Crosse, WI
• Starting pay of $20.50+ more for experience!
• Shift differentials: PM Shift $1.00, Night Shift $2.00, Weekend $1.50

• What You’ll Do:
• Receive and manage emergency and non-emergency transport requests; dispatch appropriate ground or air medical resources based on established protocols.
• Monitor public safety and EMS activity in the region and coordinate with 911 centers and external agencies as needed.
• Facilitate communication, transfers, consults, and referrals between providers and clinicians.
• Train new staff, collaborate with internal teams, and serve as a knowledgeable resource for patient flow and transfer processes.
• Assist with patient logistics, scheduling support, and system communication to ensure coordinated and timely care.

• What You’ll Need:
• High School Diploma or equivalency
• 1 year of experience using multiline phones, radio dispatch equipment, or computer aided dispatching systems
• Emergency Medical Dispatcher (EMD) certification within one year of hire

• What You’ll Get:
• Starting pay of $20.50+ more for experience and shift diffrentials!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

Equal Opportunity Employer

I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer