IT Support Specialist

About the job

4423 Pheasant Ridge Road, Roanoke, Virginia 24014

Job Description

Harmony Senior Services is seeking to add a IT Support Specialist to our IT department. This position will be working out of our corporate office located in Roanoke, VA.

The IT Support Specialist is responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problems, and determines and implements solutions. Works to develop and support standard hardware and software configurations in support of technology initiatives. Provides support to all Harmony locations which may require travel.

Responsibilities include but are not limited to:
Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.
Grant access, change, and re-set passwords.
Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.
Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.
Effectively utilize and manage the IT Helpdesk System
Understanding of TCP/IP based Devices
Command Line Experience
Critical System Response and monitoring
RMM Tool Usage Experience
Other duties as assigned by management
Requirements:
Associate degree with two or more years direct experience; or equivalent combination of education and experience.
Bachelor's degree preferred
Relevant IT certifications preferred
Experience with Windows Desktops, peripherals, cell phones & CCTV
Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.
Ability to communicate effectively to technical and non-technical audiences
Competency in the Microsoft Office Suite
Good problem-solving skills
Good organizational skills with the ability to multitask in a fast-paced environment
Ability to work well with others
Must have a dedication to continually update knowledge and keep up to date on technical advances
Willingness to travel up to 50% to community sites
Able to sit or stand for extended periods of time. Able to use keyboard and mouse while completing assigned tasks. Bend and reach with hands and arms on a regular basis. Able to lift and carry up to 50 pounds occasionally.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages

• Training, Development & Career Laddering

• Great work-life balance

• Flexible Scheduling