Collections Administrative Assistant

About the job

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:
Full time

This is an in-office position.

Department:
205 Collections

Job Summary:
Administrative assistant/clerical provides administrative support by providing daily and weekly financial reports; performing clerical functions in support of Bank’s Collection Guidelines and compliance with all State and Federal Regulation. Performs daily review and audit of collection payments received in banks general ledger account, prepare correspondence for mailing, and handling information request.

• Job Description:
• ESSENTIAL JOB FUNCTIONS
• The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
• Create, maintain, and enter information into databases.

• Prepare reports, letters and other documents

• Answer phone calls and assist Branch associates with their questions

• Open and sorting of incoming correspondence, including emails.

• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

• Research and corrects rejected payment transactions

• Orders department supplies

• Trains new hire employees

• File all department documents

• Maintains departments logs, documentation and files related to record retention in accordance to State and Federal record retention guidelines.

• Other duties as assigned

• SKILLS
• Effective English verbal and written communication skills

• Computer literate

• MS Office experience (Excel & Word)

• Customer service

• Active learning

• Active listening

• Critical thinking and problem solving

• Ability to multitask

• organized

• Able to prioritize

• Self-starter

• Moderate typing skills (40 WPM)

• Ability to meet deadlines and work under pressure

• Able to concentrate and focus on details

• Bilingual is preferred (Spanish speaking)

• EDUCATION
• High School Diploma or GED

• Basic accounting knowledge preferred but not required