Provider Relations Manager III

About the job

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Provider Relations Manager III to join our team. This position is responsible for developing and maintaining positive and effective working relationships with large-scale transportation providers within assigned geographic territories, internal departments, and outside resources. This role manages transportation execution, provider performance, and strategic relationships to strengthen the transportation network and support a positive member experience.

• This role…
• Manages transportation execution across all modes within the assigned area of responsibility.
• Manages transportation provider relationships at the local and regional levels.
• Identifies opportunities for improvement through ongoing communication with transportation providers.
• Conducts training sessions for providers and departmental staff on policies, procedures, processes, portals, system changes, and other relevant topics.
• Drives performance across key metrics, including safety, on-time delivery and pickup, reroutes, compliance, and provider performance against Perfect Trip expectations, including trip acceptance, on-time pickup/departure, on-time arrival at destination, digital compliance, reroutes, and complaints.
• Partners with Operations leadership to drive process improvements that reduce reroutes, missed trips, Transportation Provider complaints, and member abrasion.
• Uses data across multiple systems to identify root causes and take appropriate action to resolve issues within the transportation network.
• Makes decisions related to transportation provider relationships.
• Escalates issues requiring input from cross-functional teams or senior leadership.
• Supports safety and compliance initiatives to help maintain a safe environment for all.
• Creates solutions and influences their adoption to improve the provider network and deliver a positive member experience.
• Identifies, develops, and improves strategies for provider performance management and training.
• Manages projects to ensure schedules and plans support successful execution against established milestones.
• Identifies and drives process improvements that enhance carrier service and technology.
• Serves as a subject matter expert in provider relations, providing guidance and mentorship to more junior team members.
• Participates in other projects or performs other duties as assigned.
• Travel of up to 70% is required to meet with transportation providers, attend industry events, and visit various markets.

• We are interested in speaking with individuals with the following…
• Bachelor’s Degree required.
• Five (5) plus years of experience.
• Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills with the ability to clearly convey information, negotiate, and resolve conflicts.
• Strong interpersonal skills with the ability to effectively interact with stakeholders at varying levels.
• Strong problem-solving skills with the ability to navigate challenges and communicate and implement effective solutions.
• Customer service mindset with a commitment to providing a positive experience.
• Proficiency in Microsoft Office Suite products, including Word, Excel, Access, and Outlook.
• Knowledge of LSI proprietary software.
• Familiarity with multiple aspects of non-emergency transportation brokerage.

Salary: $69,900 - $77,000 Annual

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

• Modivcare offers a comprehensive benefits package to include the following:
• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

• Modivcare is an Equal Opportunity Employer.
• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com