Field Service Specialist I - Florida Only

About the job

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Field Services Specialist I to join our team. This position is responsible for assisting with scheduled and random field investigations, observations, and provider relations activities. This role supports transportation provider oversight, training compliance, and field operations to ensure adherence to organizational standards and contractual requirements.

• This role…
• Assists in scheduling fieldwork in collaboration with organizational leadership.
• Assists with scheduled and random visits to healthcare facilities and contracted transportation providers to verify levels of service, adherence to contractual standards for drivers and vehicles, and on-time performance.
• Supports tracking and maintaining Train-the-Trainer certification for Passenger Assistance.
• Occasionally attends scheduled or random training sessions conducted by third-party trainers to ensure compliance with CTAA/NSC instructional standards.
• Assists in evaluating trainer compliance with CTAA/NSC training requirements.
• Communicates findings to leadership and supports the development of appropriate action plans.
• Supports oversight of training compliance with the organization's prescribed curriculum.
• Supports network digitization, platform utilization, and other market-specific initiatives.
• Participates in other projects or performs other duties as assigned.
• Occasional business travel may be required.

• We are interested in speaking with individuals with the following…
• High School Diploma required.
• Zero (0) plus years of experience.
• Valid driver's license for the appropriate vehicle type.
• Or equivalent combination of education and/or experience.
• Basic knowledge of healthcare regulations.
• Basic knowledge of local road laws and regulations, with the ability to read and follow maps and/or GPS navigation.
• Excellent verbal and written communication and presentation skills, with the ability to deliver a prescribed training curriculum.
• Ability to understand and follow complex instructions.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills with the ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Willingness and ability to travel locally 75% or more within the assigned state.
• Ability to use a hands-free mobile phone.

Salary: $18 - $20/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

• Modivcare offers a comprehensive benefits package to include the following:
• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

• Modivcare is an Equal Opportunity Employer.
• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com