Chief Operating Officer

About the job

Job Description Summary
As a member of the Hospital’s senior management team, the Chief Operating Officer (COO) participates in operational decision-making necessary for the successful attainment of the hospital’s mission and maintains awareness of changes in healthcare matters that may impact the success of the hospital. The COO assists in the administration and coordination of hospital activities and assigned departments and/or sections and assumes the duties of the CEO in the CEO’s absence.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type​
Regular
Cost Center
CC003632 FLO - Administration (FMC)
Pay Rate Type
Salary
Pay Grade
Health-00
Scheduled Weekly Hours
40
Work Shift

Job Description
As a member of the Hospital’s senior management team, the Chief Operating Officer (COO) participates in operational decision-making necessary for the successful attainment of the hospital’s mission and maintains awareness of changes in healthcare matters that may impact the success of the hospital. The COO assists in the administration and coordination of hospital activities and assigned departments and/or sections and assumes the duties of the CEO in the CEO’s absence.

• Requirements
• Education
• Bachelor’s degree in Business Administration or a related field required.
• Master’s degree in Business Administration or Healthcare Administration from an accredited institution preferred.

• Experience
• Minimum of four years of recent experience in a managerial position at an acute care hospital.
• Experience managing multiple hospital departments simultaneously, preferably including a combination of support and non-nursing clinical departments.
• Experience in physician relations and/or recruitment.
• Basic knowledge of hospital financial systems.
• Demonstrated ability to problem-solve, identify underlying issues, formulate solutions, and teach others.

• Licensure/Certification
• None required.

• General Duties & Responsibilities
• Complete specific administrative projects, assigned functions, and supervision of departments as directed by key hospital management in a timely and accurate manner.
• Assist with or fully coordinate facility and program planning, budget preparation, and administration of hospital policies.
• Represent the hospital at professional, civic, and governmental organizations and meetings.
• Assist the CEO in developing strategies to strengthen medical staff relations.
• Provide recommendations and approaches for addressing difficult issues with individual physicians.
• Assist the CEO with physician recruitment and retention, as well as identification of new service lines and capital expenditures.
• Work with the CEO to ensure the hospital meets necessary regulatory and compliance requirements and quality accreditations in conjunction with the Chief Nursing Officer.
• Work with the CEO to create an environment that supports the recruitment and retention of qualified hospital employees.
• Assist the CEO in translating annual revenue and profit goals into specific plans to achieve desired results.
• Assist in planning new services that generate additional sources of profitable revenue.
• Assist in managing costs by identifying opportunities and taking action to eliminate non-value-added costs in conjunction with the hospital’s financial and nursing officers.
• Participate in the hospital’s monthly operational reviews and corporate office meetings as appropriate.
• Consult with and advise the CEO regarding problems related to hospital operations.
• Recommend changes to administrative policies to more effectively achieve hospital objectives.
• Resolve issues with department heads related to staffing, utilization of hospital facilities, and utilization of equipment and supplies.
• Demonstrate an understanding of the needs of the hospital’s patient population and work to meet those needs.
• Maintain awareness of customer needs and work to address concerns and resolve problems involving internal and external customers.
• Committed to resolving complaints, addressing problems, and “recovering” customers.
• Foster positive relationships with both internal and external customers through proper listening techniques.
• Utilize proper verbal/non-verbal communication.
• Demonstrate a positive attitude, professionalism and integrity in daily activities through words and actions, demonstrating the importance of our customers.
• Adheres to current policies/procedures for safety.
• Observes normal precautions and effectively handles all lazardous materials or equipment associated with the job.
• Reports safety hazards timely and initiates appropriate action when needed.
• Uncersatnds the 7 Environmental of Care plans and understands their role in each, i.e. RACE, PASS, Fire Drills, Emergency Preparedness, hazardous waste handling.
• Identifies and challenges work processes for continuous improvement making helpful suggestions for change and cost savings (including FOCUS ideas).
• Supports improvement initiatives through words and actions.
• Works effectively as part of the team; participates and supports group efforts.
• Assess staff’s level of competency from recruitment and selection to the annual performance/competency evaluation through timely coaching, counseling and feedback.
• Build trust and respect by modeling the way, being consistent with words and actions, treating people fairly and remaining open to suggestions and ideas.
• Demonstrates results orientation through problem-solving initiatives, perseverance, high work standards and fiscal accountability.
• Supports the Hospital’s mission, vision, values and goals, develops a plan that identifies and mobilizes resources for achieving results.
• Supports improvement initiatives through words and actions.
• Works effectively as part of the team; participates and supports group efforts.
• Core Measures are monitored and met for the Hospital.
• Maintains reference to policy and/or procedure manuals to determine proper course of action in daily performance of job.
• Utilizes effective critical thinking and problem solving skills by assessing a situation, considering alternatives and choosing an appropriate course of action.
• Maintains a cost conscious attitude towards time usage, materials and supplies.
• Does not allow personal conflicts to interfere with work performance.
• Demonstrates willingness to take on new role and responsibilities.
• Reports to work on time and as scheduled, requesting time off and reporting unscheduled absences in accordance with policy.
• Completes all annual requirements timely.
• Follows the Hospital’s Code of Conduct at all times.
• Demonstrates proficiency on all computer software and technology applicable to the posting/department.

Additional Job Description
MUSC Health Florence Medical Center is a leading regional acute care facility comprised of 396 patient beds and more than 1,500 employees and nearly 300 physicians representing all major specialties. We are dedicated to serving the health care needs of people living in northeastern South Carolina.
MUSC Health Florence Medical Center combines advanced technology, medical innovation and proven treatment methods to benefit of our patients. Our extensive range of services include heart and vascular care, cancer treatment, minimally invasive orthopedic and general surgery, diagnostics, women’s health and rehabilitation services.
When unexpected medical situations arise, our Emergency Department (ED/ER) is ready to respond. The hospital’s Chest Pain Center is the first in the region to have been accredited by the Society of Cardiovascular Patient Care (SCPC). MUSC Health Florence Medical Center’s advanced Primary StrokeCenter, recognized by The Joint Commission, shows the hospital’s commitment to the highest standards in the country for stroke care.

About Florence, SC: “ Florence, South Carolina, is a city that blends a fascinating history with a vibrant present. From its humble beginnings as a railroad town to its thriving arts scene and diverse economy, Florence has become a destination that offers something for everyone. Whether you're interested in history, culture, or outdoor activities, Florence is sure to captivate your heart and leave you wanting to explore more.” (quote from hollymelody.com). For more information, please visit About Florence – Greater Florence Chamber of Commerce (flochamber.com)

Benefits
MUSC is a state facility, therefore our full-time positions come with the option of the State of South Carolina health and retirement benefits.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees