District Manager

About the job

Summary:

The Citizens' Voice is looking for a District Manager. As a District Manager, you will play a crucial role in working with the circulation team to facilitate the delivery of multiple daily and weekly print products.

The position is 37.5 hours... approximately 1:00 AM to 8:30 AM. Always off on Sunday night/Monday morning. Will work 5 shifts between Tue-Sun. Day off can vary. Must work Holidays (unless it falls on a Monday).

What you will do:

• Establishes, reviews, and adjusts route delivery boundaries to maximize service and minimize expenses
• Monitors and understands the independent contractor agreements
• Responsible to recruit, orientate and contract Independent Contractors
• Reviews and holds accountable IC performance results in service to maintain company standards
• Oversees/Assists in the distribution of company products to IC
• Maintains company-established complaint ratio standard
• Responds to customer complaints to ensure excellent service
• Delivers open routes as needed
• Retention- contacts customers who have stopped for service issues in an attempt to get them back
• Performs other duties as assigned

• What you will bring:
• Commitment to excellence in customer satisfaction
• Dedication to customer retention and achieving circulation goals
• HS Diploma or GED required

Who we are:

The Citizens' Voice is Luzerne County's best-selling and most-read newspaper, offering print and digital news coverage of the Wyoming Valley and surrounding towns. Founded in Wilkes-Barre in 1978, The Citizens' Voice is one of four newspapers in Northeastern Pennsylvania owned by Scranton Times, a subsidiary of Media News Group.

“4x Built In Best Places to Work Winner - 2023-2026”

EEO Statement:

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• How To Apply:
• Please submit an online application along with your resume for this position here .

• Closing Date:
• Continuous recruitment until the position is filled

Conditions of Employment:

• A full pre-employment background check, drug screen, and MVR will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks
• Must possess and maintain a valid driver’s license and have reliable transportation
• Travel – This position entails occasional driving for work assignments, training sessions, and/or meetings. The employee will be responsible for transporting themselves between different sites as needed
• Must be available for shift work. May be required to work various hours for coverage outside of normal business hours

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